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iPhone [MERGED] iOS 13 - app updates stuck on "Waiting"
- Thread starter mzanker
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This is happening on my iPhone, iPad, and Macbook right now, so definitely linked to my account somehow...
Had similar problem, and neither reboot nor reset helped me, but I found a very simple solution. Just 3D Touch or long tap icon of the app which is stuck on waiting, and tap prioritize in the menu appeared. Not sure if this button is called “Prioritize” in English locale, too lazy to change iPhone’s language, but I hope you’ve got what I mean.
That should work for apps that are “stuck” but unfortunately the problem some of us are experiencing isn’t apps that are “stuck”, but instead are app updates that refuse to even start. And worse yet it’s spread across all devices associated with our Apple IDs.
Anyway, thanks for the tip. I just wanted to emphasize that some of us our experiencing a different problem since the mods decided to merge all these threads.
Just to clarify my original post that started this thread - it only affects my iPhone and the app updates get stuck on "Waiting...", not going back to "Update" as some are reporting. My iPad on the same iCloud account is NOT affected, nor is my Apple TV.
I started having this problem today on my iPad and iPhone. App’s just won’t update. Something is obviously broken on Apple’s end since according to the update history some apps updated today.
I have 21 updates on my iPad and 11 on my iPhone and I can’t update any of them
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As of today on my iPad and iPhone, tapping update all doesn’t update any of the apps. Tapping the update button next to an app, spins briefly and then turns back to update.
I have 21 apps with an update on my iPad and 11 on my iPad and none of them will update. The iPhone last installed an update today, the iPad last yesterday.
Restarting the devices doesn’t help.
I have 21 apps with an update on my iPad and 11 on my iPad and none of them will update. The iPhone last installed an update today, the iPad last yesterday.
Restarting the devices doesn’t help.
I found that if I offloaded an app that wouldn’t update, I could then redownload the app without losing data. The one app I tried that with though, continually crashed on launch after I tried this. I had to delete it and download it again. That downloaded the latest version, but I lost data.
Edit: I tried a different app and that one offloaded and reinstalled without problems, so this can be a work around, but may have problems.
Edit: I tried a different app and that one offloaded and reinstalled without problems, so this can be a work around, but may have problems.
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No, but this is a problem over both Wifi and cellular. Also I can download apps from the store, just not updates. Finally I’ve seen some other reports of this issue, so it’s not just me.
OIC. Probably yet another iCloud issue. Just done some updates in the UK and all good here (so far!)
Seems to be affecting a small number of people. I guess I’m unlucky.
I pulled out my old iPhone 5s and reproduced the problem on it. Since it’s running iOS 12.4.x this problem isn’t iOS or device specific. It seems to be account specific.
I called into Apple who wasn’t aware of any problems. They opened an engineering ticket, but I’d suggest anyone having this problem do so as well. Having multiple tickets for the same problem might get more attention.
I called into Apple who wasn’t aware of any problems. They opened an engineering ticket, but I’d suggest anyone having this problem do so as well. Having multiple tickets for the same problem might get more attention.
I created an account to chime in and mention that I'm having the issue on my iPhone too. I've tried a host of things, like different wifi/cellular networks, restting network settings, signing out and back into the App Store, and more. No luck.
EDIT: My issue is apps refusing update, not a problem with them being stuck on "Waiting". A moderator took my comment from another thread and merged it here. I'm having a different problem than OP.
I also forgot to mention, I'm testing a few things on Test Flight.
EDIT: My issue is apps refusing update, not a problem with them being stuck on "Waiting". A moderator took my comment from another thread and merged it here. I'm having a different problem than OP.
I also forgot to mention, I'm testing a few things on Test Flight.
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Can the mod who keeps merging the two separate App Store problems (update button doesn’t work vs stuck on waiting) into one thread stop doing that?
It makes it impossible to determine which issue people are posting about. Also the “update button not working” issue also affects iOS 12.
For me who has the update button problem, signing out of the App Store and back in doesn’t help. I wasn’t even signed in on my iPhone 5s to begin with and had the problem.
It makes it impossible to determine which issue people are posting about. Also the “update button not working” issue also affects iOS 12.
For me who has the update button problem, signing out of the App Store and back in doesn’t help. I wasn’t even signed in on my iPhone 5s to begin with and had the problem.
Agreed. I think these are two different issues. My updates aren't being stuck on "Waiting", they just aren't downloading at all.
Looks like wiping the device doesn't even fix it!
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At the very least the mods should update the thread title, as this is not about apps that are "stuck" or "waiting" to update. They flat out won't even initiate the app update.
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I noticed something when trying to update all apps. When doing all at once I can see that the app is “cleaned” and then goes into the “waiting” state. Finally it’s get the newly updated blue dot, but the app isn’t actually updated. It’s still the old version and the update button is still there.
Also I’m not sure it’s account related after all. I logged out of the App Store and tried to update while not logged in and had the same problem.
I am curious though. Are people using the same Apple ID for both iCloud and iTunes? On my iPad and iPhone 7 I’m not. I am on my iPhone 5s though.
Also I’m not sure it’s account related after all. I logged out of the App Store and tried to update while not logged in and had the same problem.
I am curious though. Are people using the same Apple ID for both iCloud and iTunes? On my iPad and iPhone 7 I’m not. I am on my iPhone 5s though.
Same with my account. I can't update any Apps on macOS, iOS and ipadOS. Frustrating.
I’m have the same problem. No apps will update. I’ve done the same as others, rebooted, signed in and out of my Apple ID etc.. Nothing works. This post is to add to the count. It’s not just a small group. It’s a large enough group that it’s effecting how we can use our phone and iPads. Some of the apps have too much data to delete and the restore. It creates a bigger problem in trying to restore data. Some of which would be very difficult to recover. That’s not an answer.