Messages in Cloud: 6500 vs 400 on iPhone after deleting 10 GB of messages

[gigatoaster]

Hello there

I deleted 10 GB of Messages in iCloud. I have only left 150 messages roughly but in iCloud > iCloud > Messages, it shows a number of more than 6000 messages.

Apple is telling me they are deleted and I must take their word for granted.

I believe it may be just a sync issue but they don’t want to hear anything.

Today, they called me back and told me it was for an upcoming feature for iOS26. I am not joking.

This was a bit shocking and this what was the Engineering Team said to the Support guy.

I told them that it didn’t make sense so he is going to check back again with the Engineering Team.

I felt they took me for a fool.

So yeah, a bit upset by this interaction with support. Of course, I had to call 3 times previously before a L2 engineer was assigned to my case.

Anything I can do to get real traction on this?

 

[gigatoaster]

Support came back to me and told me it’s totally normal because the number tallies not only for Messages but also notifications, calendar invitation etc. I proved by A+B I have currently 471 messages but Messages in iCloud shows 6496 messages.

They told me to disable it if that bothers me.

I’m a bit shocked.