I have recently installed Microsoft Office on OS X 10.6. However, I am having a problem whenever I try to print from Word or any other program. The program will crash with the message 'Microsoft Word has encountered a problem and needs to close'.
I have updated both OS X and Microsoft Office to their newest versions and tried to print to two different printers, but with no avail. Please help!
Here is the error report I am getting:
I have updated both OS X and Microsoft Office to their newest versions and tried to print to two different printers, but with no avail. Please help!
Here is the error report I am getting:
Code:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-29 18:15:28 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x00000000 in ( + 0x00000000)
# 2 0x02bc6084 in Art::AdjCoord::operator long long() const + 0x000000A4 (OfficeArt + 0x0028b084)
# 3 0x02e68b3b in Dr::DrawingEditor::GetContextualTabsVisibility(int) + 0x000502A3 (OfficeArt + 0x0052db3b)
# 4 0x95f3189a in __dispatch_hw_config + 0x95D74912 (libSystem.B.dylib + 0x0001f89a)
# 5 0x95f317a4 in __dispatch_hw_config + 0x95D7481C (libSystem.B.dylib + 0x0001f7a4)
# 6 0x922f8f76 in .objc_class_name_NSNavBannerButtonCell + 0x919AFFCA (AppKit + 0x00280f76)
# 7 0x048f153e in -[NSWindow(StoplightWindowSwizzle) __stoplight_close] + 0x00000206 (StoplightHack + 0x0000153e)
# 8 0x1fbf2aa2 in CarbonPrintButtonEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00007351 (PrintCocoaUI + 0x00025aa2)
# 9 0x1fbeb796 in CarbonPrintButtonEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000045 (PrintCocoaUI + 0x0001e796)
# 10 0x93bcd129 in .objc_class_name_IMKInkInputSession + 0x938887D1 (HIToolbox + 0x00008129)
# 11 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 12 0x93beea81 in .objc_class_name_IMKInkInputSession + 0x938AA129 (HIToolbox + 0x00029a81)
# 13 0x93c3dd4e in .objc_class_name_IMKInkInputSession + 0x938F93F6 (HIToolbox + 0x00078d4e)
# 14 0x93c3dbcf in .objc_class_name_IMKInkInputSession + 0x938F9277 (HIToolbox + 0x00078bcf)
# 15 0x93c3d4e8 in .objc_class_name_IMKInkInputSession + 0x938F8B90 (HIToolbox + 0x000784e8)
# 16 0x93bdfb75 in .objc_class_name_IMKInkInputSession + 0x9389B21D (HIToolbox + 0x0001ab75)
# 17 0x93bcd129 in .objc_class_name_IMKInkInputSession + 0x938887D1 (HIToolbox + 0x00008129)
# 18 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 19 0x93bcc24f in .objc_class_name_IMKInkInputSession + 0x938878F7 (HIToolbox + 0x0000724f)
# 20 0x93c3d358 in .objc_class_name_IMKInkInputSession + 0x938F8A00 (HIToolbox + 0x00078358)
# 21 0x93d7ddaf in .objc_class_name_IMKInkInputSession + 0x93A39457 (HIToolbox + 0x001b8daf)
# 22 0x93c3a909 in .objc_class_name_IMKInkInputSession + 0x938F5FB1 (HIToolbox + 0x00075909)
# 23 0x93bcd129 in .objc_class_name_IMKInkInputSession + 0x938887D1 (HIToolbox + 0x00008129)
# 24 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 25 0x93beea81 in .objc_class_name_IMKInkInputSession + 0x938AA129 (HIToolbox + 0x00029a81)
# 26 0x93c008bf in .objc_class_name_IMKInkInputSession + 0x938BBF67 (HIToolbox + 0x0003b8bf)
# 27 0x93bcd57a in .objc_class_name_IMKInkInputSession + 0x93888C22 (HIToolbox + 0x0000857a)
# 28 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 29 0x93beea81 in .objc_class_name_IMKInkInputSession + 0x938AA129 (HIToolbox + 0x00029a81)
# 30 0x93c50952 in .objc_class_name_IMKInkInputSession + 0x9390BFFA (HIToolbox + 0x0008b952)
# 31 0x93c502cf in .objc_class_name_IMKInkInputSession + 0x9390B977 (HIToolbox + 0x0008b2cf)
# 32 0x93c4fed9 in .objc_class_name_IMKInkInputSession + 0x9390B581 (HIToolbox + 0x0008aed9)
# 33 0x93c40ede in .objc_class_name_IMKInkInputSession + 0x938FC586 (HIToolbox + 0x0007bede)
# 34 0x93c8e67f in .objc_class_name_IMKInkInputSession + 0x93949D27 (HIToolbox + 0x000c967f)
# 35 0x93bc8eae in .objc_class_name_IMKInkInputSession + 0x93884556 (HIToolbox + 0x00003eae)
# 36 0x93bcd129 in .objc_class_name_IMKInkInputSession + 0x938887D1 (HIToolbox + 0x00008129)
# 37 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 38 0x93beea81 in .objc_class_name_IMKInkInputSession + 0x938AA129 (HIToolbox + 0x00029a81)
# 39 0x1fbe855c in _RunningAsRoot + 0x00008EAA (PrintCocoaUI + 0x0001b55c)
# 40 0x921d6194 in .objc_class_name_NSNavBannerButtonCell + 0x9188D1E8 (AppKit + 0x0015e194)
# 41 0x920eeceb in .objc_class_name_NSNavBannerButtonCell + 0x917A5D3F (AppKit + 0x00076ceb)
# 42 0x92746aec in .objc_class_name_NSNavBannerButtonCell + 0x91DFDB40 (AppKit + 0x006ceaec)
# 43 0x92748179 in .objc_class_name_NSNavBannerButtonCell + 0x91DFF1CD (AppKit + 0x006d0179)
# 44 0x93bcd129 in .objc_class_name_IMKInkInputSession + 0x938887D1 (HIToolbox + 0x00008129)
# 45 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 46 0x93bcc24f in .objc_class_name_IMKInkInputSession + 0x938878F7 (HIToolbox + 0x0000724f)
# 47 0x93c007f3 in .objc_class_name_IMKInkInputSession + 0x938BBE9B (HIToolbox + 0x0003b7f3)
# 48 0x93bcd57a in .objc_class_name_IMKInkInputSession + 0x93888C22 (HIToolbox + 0x0000857a)
# 49 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 50 0x93beea81 in .objc_class_name_IMKInkInputSession + 0x938AA129 (HIToolbox + 0x00029a81)
# 51 0x93d778f7 in .objc_class_name_IMKInkInputSession + 0x93A32F9F (HIToolbox + 0x001b28f7)
# 52 0x93d77932 in .objc_class_name_IMKInkInputSession + 0x93A32FDA (HIToolbox + 0x001b2932)
# 53 0x93d77e46 in .objc_class_name_IMKInkInputSession + 0x93A334EE (HIToolbox + 0x001b2e46)
# 54 0x93d78238 in .objc_class_name_IMKInkInputSession + 0x93A338E0 (HIToolbox + 0x001b3238)
# 55 0x9233739e in .objc_class_name_NSNavBannerButtonCell + 0x919EE3F2 (AppKit + 0x002bf39e)
# 56 0x92336a29 in .objc_class_name_NSNavBannerButtonCell + 0x919EDA7D (AppKit + 0x002bea29)
# 57 0x1fbec3cb in CarbonPrintButtonEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x00000C7A (PrintCocoaUI + 0x0001f3cb)
# 58 0x1fbde080 in _PMPrivatePrintDialogMain + 0x00000133 (PrintCocoaUI + 0x00011080)
# 59 0x9002ae76 in PJCStatusHandler::ShowStatusWindow()::windowHandler + 0x2B522862 (Print + 0x00004e76)
# 60 0x02122c8d in _MsoAfxPMSessionPrintDialogMain + 0x00000039 (MicrosoftOffice + 0x0024bc8d)
# 61 0x005f2b57 in _wdGetApplicationObject + 0x000D92D1 (Microsoft Word + 0x005f1b57)
# 62 0x003c040d in __mh_execute_header + 0x003BF40D (Microsoft Word + 0x003bf40d)
# 63 0x003b62c1 in __mh_execute_header + 0x003B52C1 (Microsoft Word + 0x003b52c1)
# 64 0x008c5386 in _wdGetApplicationObject + 0x003ABB00 (Microsoft Word + 0x008c4386)
# 65 0x0043a437 in __mh_execute_header + 0x00439437 (Microsoft Word + 0x00439437)
# 66 0x00439fa3 in __mh_execute_header + 0x00438FA3 (Microsoft Word + 0x00438fa3)
# 67 0x02080c02 in _MsoGetToolbarMargin + 0x000047CE (MicrosoftOffice + 0x001a9c02)
# 68 0x017f6963 in _McpDispTBCBDataFromIMcpControl + 0x00000D03 (MicrosoftComponentPlugin + 0x00152963)
# 69 0x017f683b in _McpDispTBCBDataFromIMcpControl + 0x00000BDB (MicrosoftComponentPlugin + 0x0015283b)
# 70 0x017589c7 in _McpCreateControlContainer + 0x00002D99 (MicrosoftComponentPlugin + 0x000b49c7)
# 71 0x01759f4e in _McpEndCustomizeToolbar + 0x00000D36 (MicrosoftComponentPlugin + 0x000b5f4e)
# 72 0x93bcd129 in .objc_class_name_IMKInkInputSession + 0x938887D1 (HIToolbox + 0x00008129)
# 73 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 74 0x93beea81 in .objc_class_name_IMKInkInputSession + 0x938AA129 (HIToolbox + 0x00029a81)
# 75 0x93c1af3b in .objc_class_name_IMKInkInputSession + 0x938D65E3 (HIToolbox + 0x00055f3b)
# 76 0x93c3fc1c in .objc_class_name_IMKInkInputSession + 0x938FB2C4 (HIToolbox + 0x0007ac1c)
# 77 0x93c3fbd1 in .objc_class_name_IMKInkInputSession + 0x938FB279 (HIToolbox + 0x0007abd1)
# 78 0x93dcb12b in .objc_class_name_IMKInkInputSession + 0x93A867D3 (HIToolbox + 0x0020612b)
# 79 0x93d7a686 in .objc_class_name_IMKInkInputSession + 0x93A35D2E (HIToolbox + 0x001b5686)
# 80 0x93bcd723 in .objc_class_name_IMKInkInputSession + 0x93888DCB (HIToolbox + 0x00008723)
# 81 0x93bcd129 in .objc_class_name_IMKInkInputSession + 0x938887D1 (HIToolbox + 0x00008129)
# 82 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 83 0x93bcc24f in .objc_class_name_IMKInkInputSession + 0x938878F7 (HIToolbox + 0x0000724f)
# 84 0x93c007cc in .objc_class_name_IMKInkInputSession + 0x938BBE74 (HIToolbox + 0x0003b7cc)
# 85 0x93bcd57a in .objc_class_name_IMKInkInputSession + 0x93888C22 (HIToolbox + 0x0000857a)
# 86 0x93bcc3f0 in .objc_class_name_IMKInkInputSession + 0x93887A98 (HIToolbox + 0x000073f0)
# 87 0x93beea81 in .objc_class_name_IMKInkInputSession + 0x938AA129 (HIToolbox + 0x00029a81)
# 88 0x017356e1 in _McpRunApplicationEventLoop + 0x0000054F (MicrosoftComponentPlugin + 0x000916e1)
# 89 0x017356ad in _McpRunApplicationEventLoop + 0x0000051B (MicrosoftComponentPlugin + 0x000916ad)
# 90 0x00164153 in __mh_execute_header + 0x00163153 (Microsoft Word + 0x00163153)
# 91 0x0015b54f in __mh_execute_header + 0x0015A54F (Microsoft Word + 0x0015a54f)
# 92 0x01f1e7a0 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x000477a0)
# 93 0x00175e64 in __mh_execute_header + 0x00174E64 (Microsoft Word + 0x00174e64)
# 94 0x00c49e72 in _wdCommandDispatch + 0x0031498E (Microsoft Word + 0x00c48e72)
# 95 0x00c49ea5 in _wdCommandDispatch + 0x003149C1 (Microsoft Word + 0x00c48ea5)
X86 Thread State:
eax: 0x037a0011 ebx: 0x02aa9fc6 ecx: 0x00000000 edx:0x1d449cc8
edi: 0xbfffa848 esi: 0x00000000 ebp: 0xbfffa868 esp:0xbfffa81c
ss: 0x0000001f eip: 0x00000000 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202
Thread 1:
# 1 0x95f38092 in __dispatch_hw_config + 0x95D7B10A (libSystem.B.dylib + 0x00026092)
# 2 0x95f38246 in __dispatch_hw_config + 0x95D7B2BE (libSystem.B.dylib + 0x00026246)
X86 Thread State:
eax: 0x00100170 ebx: 0x95f38289 ecx: 0xb0080f6c edx:0x95f38092
edi: 0x058006c8 esi: 0xb0081000 ebp: 0xb0080fc8 esp:0xb0080f6c
ss: 0x0000001f eip: 0x95f38092 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 2:
# 1 0x95f3903a in __dispatch_hw_config + 0x95D7C0B2 (libSystem.B.dylib + 0x0002703a)
# 2 0x95f38bf9 in __dispatch_hw_config + 0x95D7BC71 (libSystem.B.dylib + 0x00026bf9)
# 3 0x95f3898a in __dispatch_hw_config + 0x95D7BA02 (libSystem.B.dylib + 0x0002698a)
# 4 0x95f38401 in __dispatch_hw_config + 0x95D7B479 (libSystem.B.dylib + 0x00026401)
# 5 0x95f38246 in __dispatch_hw_config + 0x95D7B2BE (libSystem.B.dylib + 0x00026246)
X86 Thread State:
eax: 0x0000016b ebx: 0x95f396a2 ecx: 0xb0102d4c edx:0x95f3903a
edi: 0xa08a01ac esi: 0xb0102ec8 ebp: 0xb0102ee8 esp:0xb0102d4c
ss: 0x0000001f eip: 0x95f3903a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 3:
# 1 0x95f128ee in __dispatch_hw_config + 0x95D55966 (libSystem.B.dylib + 0x000008ee)
# 2 0x95fb3338 in __dispatch_hw_config + 0x95DF63B0 (libSystem.B.dylib + 0x000a1338)
# 3 0x01bea271 in _MerpCopyURLForActiveDocsCache + 0x00000E5D (merp + 0x00007271)
# 4 0x01bea80d in _MerpCopyURLForActiveDocsCache + 0x000013F9 (merp + 0x0000780d)
# 5 0x01bea7c0 in _MerpCopyURLForActiveDocsCache + 0x000013AC (merp + 0x000077c0)
# 6 0x01be9d61 in _MerpCopyURLForActiveDocsCache + 0x0000094D (merp + 0x00006d61)
# 7 0x95f3ff39 in __dispatch_hw_config + 0x95D82FB1 (libSystem.B.dylib + 0x0002df39)
# 8 0x95f3fdbe in __dispatch_hw_config + 0x95D82E36 (libSystem.B.dylib + 0x0002ddbe)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x95f9aaa0 ecx: 0xb0184a6c edx:0x95f128ee
edi: 0x00000972 esi: 0xf6d3b0dc ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x95f128ee cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206
Thread 4:
# 1 0x95fda766 in __dispatch_hw_config + 0x95E1D7DE (libSystem.B.dylib + 0x000c8766)
# 2 0x016aed6e in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x0000ad6e)
# 3 0x017a2830 in _McpHFSUniStrFromCFString + 0x00000892 (MicrosoftComponentPlugin + 0x000fe830)
# 4 0x90ccd9fa in __gTECMasterGlobals + 0x909A1A96 (CarbonCore + 0x000269fa)
# 5 0x95f3ff39 in __dispatch_hw_config + 0x95D82FB1 (libSystem.B.dylib + 0x0002df39)
# 6 0x95f3fdbe in __dispatch_hw_config + 0x95D82E36 (libSystem.B.dylib + 0x0002ddbe)
X86 Thread State:
eax: 0x000c0194 ebx: 0x017a27df ecx: 0xb020fd4c edx:0x95fda766
edi: 0x04000000 esi: 0xb020ff34 ebp: 0xb020fd68 esp:0xb020fd4c
ss: 0x0000001f eip: 0x95fda766 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 5:
# 1 0x95f4d896 in __dispatch_hw_config + 0x95D9090E (libSystem.B.dylib + 0x0003b896)
# 2 0x016aed25 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x0000ad25)
# 3 0x017a2a9e in _McpHFSUniStrFromCFString + 0x00000B00 (MicrosoftComponentPlugin + 0x000fea9e)
# 4 0x90ccd9fa in __gTECMasterGlobals + 0x909A1A96 (CarbonCore + 0x000269fa)
# 5 0x95f3ff39 in __dispatch_hw_config + 0x95D82FB1 (libSystem.B.dylib + 0x0002df39)
# 6 0x95f3fdbe in __dispatch_hw_config + 0x95D82E36 (libSystem.B.dylib + 0x0002ddbe)
X86 Thread State:
eax: 0x00000193 ebx: 0x017a2a0f ecx: 0xb0291cbc edx:0x95f4d896
edi: 0xb0291ed4 esi: 0xb0291f44 ebp: 0xb0291ce8 esp:0xb0291cbc
ss: 0x0000001f eip: 0x95f4d896 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 6:
# 1 0x95f1282e in __dispatch_hw_config + 0x95D558A6 (libSystem.B.dylib + 0x0000082e)
# 2 0x017a279b in _McpHFSUniStrFromCFString + 0x000007FD (MicrosoftComponentPlugin + 0x000fe79b)
# 3 0x90ccd9fa in __gTECMasterGlobals + 0x909A1A96 (CarbonCore + 0x000269fa)
# 4 0x95f3ff39 in __dispatch_hw_config + 0x95D82FB1 (libSystem.B.dylib + 0x0002df39)
# 5 0x95f3fdbe in __dispatch_hw_config + 0x95D82E36 (libSystem.B.dylib + 0x0002ddbe)
X86 Thread State:
eax: 0xffffffda ebx: 0x90d000e2 ecx: 0xb0313e6c edx:0x95f1282e
edi: 0xb0313f46 esi: 0x00000000 ebp: 0xb0313e98 esp:0xb0313e6c
ss: 0x0000001f eip: 0x95f1282e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 7:
# 1 0x95f38092 in __dispatch_hw_config + 0x95D7B10A (libSystem.B.dylib + 0x00026092)
# 2 0x95f38246 in __dispatch_hw_config + 0x95D7B2BE (libSystem.B.dylib + 0x00026246)
X86 Thread State:
eax: 0x00100170 ebx: 0x95f38289 ecx: 0xb0395f6c edx:0x95f38092
edi: 0x058006e4 esi: 0xb0396000 ebp: 0xb0395fc8 esp:0xb0395f6c
ss: 0x0000001f eip: 0x95f38092 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 8:
# 1 0x95f40782 in __dispatch_hw_config + 0x95D837FA (libSystem.B.dylib + 0x0002e782)
# 2 0x95f6c55f in __dispatch_hw_config + 0x95DAF5D7 (libSystem.B.dylib + 0x0005a55f)
# 3 0x9222a1d1 in .objc_class_name_NSNavBannerButtonCell + 0x918E1225 (AppKit + 0x001b21d1)
# 4 0x908f5964 in .objc_class_name_NSKeyValueChangeDictionary + 0x9066BFDC (Foundation + 0x00016964)
# 5 0x908f5914 in .objc_class_name_NSKeyValueChangeDictionary + 0x9066BF8C (Foundation + 0x00016914)
# 6 0x95f3ff39 in __dispatch_hw_config + 0x95D82FB1 (libSystem.B.dylib + 0x0002df39)
# 7 0x95f3fdbe in __dispatch_hw_config + 0x95D82E36 (libSystem.B.dylib + 0x0002ddbe)
X86 Thread State:
eax: 0x0000014e ebx: 0x95f6c572 ecx: 0xb04bec2c edx:0x95f40782
edi: 0xa024afa8 esi: 0xb04bec88 ebp: 0xb04bec68 esp:0xb04bec2c
ss: 0x0000001f eip: 0x95f40782 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246