I got a Macbook Pro last week using the higher education store which has three years hardware cover for free. But when checking it it only has one year but does include the extra phone support for up to one year. After a long phone call and a sending copy of my purchase order they say they need a AppleCare Protection Plan enrollment number (registration number). I don't seem to have one all I have is a shipping invoice. Here's the email they sent me what should I do. I'm in the UK if that help and I brought it through the higher education store for university students.
"Dear Apple Customer,
Product Serial Number(s): (my serial number)
AppleCare Registration (Agreement) Number: NA
Case ID: (my case number)
Thank you for sending the documentation regarding the registration of your AppleCare support agreement.
After reviewing the document(s) you provided and verifying that the AppleCare support agreement was purchased during your Apple product's warranty period, we are ready to register your agreement. However, we need your AppleCare Protection Plan enrollment number (registration number). Please forward this email to app_dop@apple.com and include your AppleCare Protection Plan enrollment number.
After we receive your email, we will complete your registration and send you the Proof of Coverage letter.
Sincerely,
AppleCare Agreement Administration
This transmission may be privileged and may contain confidential information intended only for the person(s) named above. Any other distribution, retransmission, copying, or disclosure is strictly prohibited. If you have received this transmission in error, please delete this message from your system"
"Dear Apple Customer,
Product Serial Number(s): (my serial number)
AppleCare Registration (Agreement) Number: NA
Case ID: (my case number)
Thank you for sending the documentation regarding the registration of your AppleCare support agreement.
After reviewing the document(s) you provided and verifying that the AppleCare support agreement was purchased during your Apple product's warranty period, we are ready to register your agreement. However, we need your AppleCare Protection Plan enrollment number (registration number). Please forward this email to app_dop@apple.com and include your AppleCare Protection Plan enrollment number.
After we receive your email, we will complete your registration and send you the Proof of Coverage letter.
Sincerely,
AppleCare Agreement Administration
This transmission may be privileged and may contain confidential information intended only for the person(s) named above. Any other distribution, retransmission, copying, or disclosure is strictly prohibited. If you have received this transmission in error, please delete this message from your system"