Movie Icons Blank

[raythompsontn]

Half of my purchased movie icons are blank. Starting about halfway through the movies.

I have reset the Apple TV. I deleted my account from the TV and entered my credentials again. The movies show fine on my iPad. It makes it very difficult to select a movie as there is nothing in the icon.

Any ideas how to resolve the issue?

 

[StumpyBloke]

Software up to date?

 

[raythompsontn]

Software up to date?

Yes, latest public version of TVOS.

 

[niteflyr]

It might be running out of memory. You might try deleting some games or apps that are unused and then pull the plug and restart the ATV.

 

[shakopeemn]

I’ve had that happen on my ATV4k 64GB as well. It seems to resolve itself after a few days. It does seem Apple would have a routine in their Apple app to ensure the thumbnails / visuals are intact.