Here's the situation, we've got 2 printers that we've had for the past year or so. A B&W fax/copier/laser printer XEROX WorkCentre PE120 and a Xerox Phaser 11x17 color laser. We've got an all mac set up of about 10 computers. I think we've come to conclusion that the B & W is just a crappy printer. When we send something to be printed, the printer never detects anything being sent & the queue for whoever is printing pauses. Every once in a while we're able to print something successfully, and it works for about a day and stops.
Every couple months I get a free day to troubleshoot what's going on. The local place we bought it from has never taken any responsibility on fixing it, claiming it's not a printer they're allowed to troubleshoot, and they point us to xerox support, who walk me through setting up the drivers, changing the connection to USB (usually it's set up over the network, via ethernet), etc. Usually, I'll get something to print with them on the line, but by the next day it doesn't work again. They sent a xerox rep out once, and after replicating the problem, he said "mac's are flaky" and gave us a bill for $100, but that leads into another story.
So, anyway... we're in the market for a new B&W laser printer/fax/scanner. We just want something that prints over the network. 8.5x11 is fine. Fast printing would be great. Budget is about $1000.
Every couple months I get a free day to troubleshoot what's going on. The local place we bought it from has never taken any responsibility on fixing it, claiming it's not a printer they're allowed to troubleshoot, and they point us to xerox support, who walk me through setting up the drivers, changing the connection to USB (usually it's set up over the network, via ethernet), etc. Usually, I'll get something to print with them on the line, but by the next day it doesn't work again. They sent a xerox rep out once, and after replicating the problem, he said "mac's are flaky" and gave us a bill for $100, but that leads into another story.
So, anyway... we're in the market for a new B&W laser printer/fax/scanner. We just want something that prints over the network. 8.5x11 is fine. Fast printing would be great. Budget is about $1000.