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iPhone My 4s not recognized by iTunes in DFU or recovery mode...

J

joshs2000ss

macrumors member
Original poster
Oct 20, 2010
78
0
Feeling like an idiot here. I'm JB on 5.1.2 on my 4s. I'm updating it (removing jailbreak) to sell the phone.

When I connect to iTunes and click restore, it prompts me for a location for the ipsw file. I don't have that. Do I need to download one or try to do the update straight from the phone (6.1.3 is currently showing available). Then go to iOS 7?
 
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joshs2000ss said:
Feeling like an idiot here. I'm JB on 5.1.2 on my 4s. I'm updating it (removing jailbreak) to sell the phone.

When I connect to iTunes and click restore, it prompts me for a location for the ipsw file. I don't have that. Do I need to download one or try to do the update straight from the phone (6.1.3 is currently showing available). Then go to iOS 7?
Click to expand...

Are you just hitting restore, or are you hitting Alt+Restore?
 
Just hitting restore.

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I'm on 5.0.1, by the way. Thought I was on a different iOS until I actually checked.

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Do I need to put it in DFU mode?

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Ok, phone is in DFU mode. PC detected it and I got a popup saying it detected an Apple device in DFU mode, but I don't see it in iTunes.

FYI, the new iTunes at first glance is not great...

Wish I was doing this at home on my iMac...
 
Well, no luck trying anything so I'm trying to run the available update to 6.1.3 straight from the phone. I'll let that load and then see what I can do to restore to factory settings and eventually get to 7.0.
 
Well, trying to run the update from the phone sent it to recovery mode and the connect to iTunes screen came on. Connecting to the PC but iTunes is not seeing the device now. I put it in DFU mode again and iTunes doesn't respond to this either. I'm on iTunes 11.1.0.126.

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thelatinist said:
You cannot run the OTA update on a jailbroken phone. You will end up non-bootable.
Click to expand...

Wish I had read this a minute or two earlier. So now what? DFU mode should allow me to update right?

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I'm downloading the ios7 ipsw. Wish someone had mentioned that earlier. Now if I can figure out how to get iTunes to see my phone.

Any suggestions? Please?
 
If I close iTunes and reboot the 4s, putting it into DFU mode, iTunes opens like it does when I connect the device normally, but it doesn't show any devices connected...?
 
I'll try that, but it worked before I started trying to load the update from the device.

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Used a different cable, launched iTunes automatically as before, doesn't show the device...

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If I go to device manager and uninstall the "Apple Mobile Device USB Driver," then reinstall, it pops up and says it recognizes an "Apple Recovery (DFU) USB driver."

Is this verifying that I'm in DFU mode? The recovery portion of that makes me think otherwise, but the screen is blank on the phone and the PC recognizes it.
 
joshs2000ss said:
I'll try that, but it worked before I started trying to load the update from the device.

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Used a different cable, launched iTunes automatically as before, doesn't show the device...

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If I go to device manager and uninstall the "Apple Mobile Device USB Driver," then reinstall, it pops up and says it recognizes an "Apple Recovery (DFU) USB driver."

Is this verifying that I'm in DFU mode? The recovery portion of that makes me think otherwise, but the screen is blank on the phone and the PC recognizes it.
Click to expand...

More than likely, you're in DFU mode if it shows that. Have you tried reinstalling iTunes or restarting the computer? Your computer is detecting the phone so I don't think it's a problem with the cable or USB port
 
I've restarted, reinstalled iTunes, started and stopped the Apple Mobile Device Service, and uninstalled and reinstalled the Apple USB driver.

Appears to be seen in every way, except iTunes.
 
Yes, you should be able to restore in DFU mode. Usually if iTunes doesn't detect a phone in Recovery mode it's a USB issue or an iTunes issue, not an issue with the phone. Since the computer seems to be detecting and communicating with the phone, that makes iTunes the more likely culprit (although it still could be the USB cable, port, or device driver).

If reinstalling iTunes on your computer doesn't solve the problem, I would suggest trying another computer if you have access to one. Sometimes even when every component seems to be working correctly I've seen computers that just refused to recognize a phone.
 
I'll probably just wait until I get home on my iMac and see what I can do. This is beyond frustrating. I knew not to try to update my jailbroken phone from the device.

The phone was recognized up until I did that, as normal. I didn't have the ipsw file so I wanted to get it automatically like it should. I have the ios 7 ipsw now, but just can't get to the point to load it....
 
joshs2000ss said:
I'll probably just wait until I get home on my iMac and see what I can do. This is beyond frustrating. I knew not to try to update my jailbroken phone from the device.

The phone was recognized up until I did that, as normal. I didn't have the ipsw file so I wanted to get it automatically like it should. I have the ios 7 ipsw now, but just can't get to the point to load it....
Click to expand...

Yeah, what you needed to do was download the file manually and install. I have no doubt that when you get back to your iMac you will be able to do a DFU restore.
 
thelatinist said:
Yeah, what you needed to do was download the file manually and install. I have no doubt that when you get back to your iMac you will be able to do a DFU restore.
Click to expand...

I hope you're right. I just want to sell this thing and hope I didn't make a $300+ dollar mistake...
 
Connected to the iMac when I got home. Went straight to restore mode and iTunes picked it up. Downloading the updates now.

I was a bit worried. Probably something to do with the setup on my laptop that wasn't working.
 
Re: iPhone in DFU Mode

But first, plug the iPhone into the wall charger and let it sit overnight to make sure it has a full battery.
So, DFU mode of iPhone:
Plug iDevice directly into the computer, no USB hubs, keyboards, and such. Directly to the USB ports on the motherboard.
1. Doesn't matter what is on the screen. Press and hold power and home for 10 seconds. I recommend using a clock because the iPhone does seem to be very picky about timing.
2. After 10 seconds release the power button but KEEP HOLDING the home button until your iTunes pops up and detects a device in restore mode.
 
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