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My FaceTime calls are going to a random person's device?

V

vcdlmp

macrumors newbie
Original poster
Jan 14, 2015
5
0
I got my dad the iPhone for Christmas. I activated a prepaid number on T-Mobile, then ported it out to Cricket Wireless so I could take advantage of their $100 port-in credit.

I was helping him block some numbers (people calling looking for the previous number's owner) and I noticed something fishy. 3 Missed FaceTime calls that said "FaceTime answered on other device."
My dad only has his 1 iPhone and no other devices. No other devices using his Apple ID either. This leads me to believe that the person who had the number before still has FaceTime activated to this number. I pray they don't have his iMessage too.
 
Update

Ok guys- here's an update. I put my dad's phone on airplane mode and called him, sure enough the other person picked up. It was a teenage girl. She was very nice but also very worried about what was going on. I explained that her friend's facetime calls were also going to my dad's device, to prove it I sent her screenshots.

She willingly gave me her Apple ID & passcode. I signed onto my iPad with her info but my dad's number isn't listed under FaceTime or Messages.

Is there anything else I can do using her Apple ID to fix this??
 
Did you ask this person if your dad's new number wa sa number of her's at any point in time?

Regardless, you might try having her turn off facetime all together. I believe she will have to do this on her device as I don't think you would have access to it without having access to the actual device. Once that is done, and your dad's phone is off, try and make a call, see what happens. Have her enable facetime again, make a call, see what happens.

If that does nothing, I would recommend calling Apple too..

This seems incredibly strange, especially since the number isn't registered anywhere in her Apple ID.
 
lordofthereef said:
Did you ask this person if your dad's new number wa sa number of her's at any point in time?

Regardless, you might try having her turn off facetime all together. I believe she will have to do this on her device as I don't think you would have access to it without having access to the actual device. Once that is done, and your dad's phone is off, try and make a call, see what happens. Have her enable facetime again, make a call, see what happens.

If that does nothing, I would recommend calling Apple too..

This seems incredibly strange, especially since the number isn't registered anywhere in her Apple ID.
Click to expand...

yes she use to have this number she said with T-Mobile. Then she went to virgin mobile and got a new number.
 
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