Last month, my M1 Pro MBP was screaming at me to replace the battery and since I have AppleCare One, I made an appointment.
In between making the appointment and the actual appointment, my keyboard started acting up with these keys (P, /, 0, ; ‘, delete, return) not working at all. Day of appointment I mentioned it and after battery testing they took it back for repair with a $0 quote for the battery.
A couple days later, my local store calls and says I have liquid damage and that's why my keyboard wasn't working and it'd be $299 to send it out and fix it. Fine, I need my MacBook so I agree.
The repair depot receives said MBP on October 4th and order parts. So, I wait, and wait and wait some more. Finally, I call Apple Store to ask the status since there's been no movement on mysupport.apple.com, I explained that it'd been almost 3 weeks since I agreed to the repairs with no communication oneway or the other from Apple. Guy at local store looks at the notes and says he'll have to get together with management and come up with a solution since it'd been so long (12 days at this point) and he'd call me back. So, last Friday evening around 7pm CST I get the call and he basically tells me that they're having trouble getting the parts in (I still think the depot lost my M1Pro somehow, but neither here nor there now) and didn't know how long it was gonna be that the store would be pulling a brand-new comparable spec Mac to make it right. So on Wednesday when I picked it up I ended up with a 16" M4 Pro MBP with 24GB RAM and a 512SSD all for $299
I should say in the interim of having no laptop, I used my iPP with iPadOS 26.0.1 and it was a feasible alternative for the first time but by the end of it, I was very frustrated, partially because I don't have the Magic Keyboard and it was cumbersome using the touchscreen only especially to move files. More my issue than the iPads for sure.
Stories like this repair situation and Apple's willingness to go above and beyond are why I'll always be an Apple supporter and customer and why I always purchase AppleCare for all my expensive to fix items.
I say this all while sitting at my Parents house listening to my Dad complain to Samsung about the ice maker in their refrigerator breaking again and needing repairs for the 5th time in 4 years, house and fridge were new, April 2021.
In between making the appointment and the actual appointment, my keyboard started acting up with these keys (P, /, 0, ; ‘, delete, return) not working at all. Day of appointment I mentioned it and after battery testing they took it back for repair with a $0 quote for the battery.
A couple days later, my local store calls and says I have liquid damage and that's why my keyboard wasn't working and it'd be $299 to send it out and fix it. Fine, I need my MacBook so I agree.
The repair depot receives said MBP on October 4th and order parts. So, I wait, and wait and wait some more. Finally, I call Apple Store to ask the status since there's been no movement on mysupport.apple.com, I explained that it'd been almost 3 weeks since I agreed to the repairs with no communication oneway or the other from Apple. Guy at local store looks at the notes and says he'll have to get together with management and come up with a solution since it'd been so long (12 days at this point) and he'd call me back. So, last Friday evening around 7pm CST I get the call and he basically tells me that they're having trouble getting the parts in (I still think the depot lost my M1Pro somehow, but neither here nor there now) and didn't know how long it was gonna be that the store would be pulling a brand-new comparable spec Mac to make it right. So on Wednesday when I picked it up I ended up with a 16" M4 Pro MBP with 24GB RAM and a 512SSD all for $299
I should say in the interim of having no laptop, I used my iPP with iPadOS 26.0.1 and it was a feasible alternative for the first time but by the end of it, I was very frustrated, partially because I don't have the Magic Keyboard and it was cumbersome using the touchscreen only especially to move files. More my issue than the iPads for sure.
Stories like this repair situation and Apple's willingness to go above and beyond are why I'll always be an Apple supporter and customer and why I always purchase AppleCare for all my expensive to fix items.
I say this all while sitting at my Parents house listening to my Dad complain to Samsung about the ice maker in their refrigerator breaking again and needing repairs for the 5th time in 4 years, house and fridge were new, April 2021.
