My Mac OS crashed!

[cheffy]

So there I was multi tasking on my powerbook G415" between word doc's, i photo, pages, firefox and itunes when all of a sudden a grey text box appeared in the center of the screen telling me in 4 languages to hold down the power button to restart my mac. My speakers stared to make a high-pitched chirping sound and the whole OS froze.

Not knowing what the hell this message was I decided not to follow it's instruction (for fear of a virus) and I unplugged my mac and allowed the ****** Mac battery to die instantly...it re-boot.

upon start up my clocks, personal setting's and mail accounts were all whipped clean and reset. My powerbook now seems to run a lot slower then before and I am completely lost for ideas of what happen.

Any ideas.

The gibberish below is what came up for the error message upon reboot.




Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x000000000000003C PC=0x000000000051B100
Latest crash info for cpu 0:
Exception state (sv=0x4365A280)
PC=0x0051B100; MSR=0x00009030; DAR=0x0000003C; DSISR=0x40000000; LR=0x00513054; R1=0x2C9FB620; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x00000000 0x00513054 0x00513824 0x002A5514 0x00295820 0x0015AD90
0x001500B4 0x00150DA4 0x0013B964 0x0013BA78 0x0011DAD8 0x000A9714
Kernel loadable modules in backtrace (with dependencies):
com.symantec.kext.ips(1.2f30)@0x50e000
dependency: com.symantec.kext.internetSecurity(1.1f10)@0x503000
Proceeding back via exception chain:
Exception state (sv=0x4365A280)
previously dumped as "Latest" state. skipping...
Exception state (sv=0x4230D000)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)

Kernel version:
Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPC
panic(cpu 0 caller 0xFFFF0003): 0x300 - Data access
Latest stack backtrace for cpu 0:
Backtrace:
0x000954F8 0x00095A10 0x00026898 0x000A8204 0x000ABB80
Proceeding back via exception chain:
Exception state (sv=0x4365A280)
PC=0x0051B100; MSR=0x00009030; DAR=0x0000003C; DSISR=0x40000000; LR=0x00513054; R1=0x2C9FB620; XCP=0x0000000C (0x300 - Data access)
Backtrace:
0x00000000 0x00513054 0x00513824 0x002A5514 0x00295820 0x0015AD90
0x001500B4 0x00150DA4 0x0013B964 0x0013BA78 0x0011DAD8 0x000A9714
Kernel loadable modules in backtrace (with dependencies):
com.symantec.kext.ips(1.2f30)@0x50e000
dependency: com.symantec.kext.internetSecurity(1.1f10)@0x503000
Exception state (sv=0x4230D000)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000; LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)

Kernel version:
Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPCModel: PowerBook5,6, BootROM 4.9.1f1, 1 processors, PowerPC G4 (1.2), 1.67 GHz, 2 GB
Graphics: ATI Mobility Radeon 9700, ATY,RV360M11, AGP, 128 MB
Memory Module: SODIMM0/J25LOWER, 1 GB, DDR SDRAM, PC2700U-25330
Memory Module: SODIMM1/J25UPPER, 1 GB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Modem: Jump, V.92, Version 1.0
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
PCI Card: TXN,PCIXXXX-00, cardbus, PC Card
Parallel ATA Device: MATSHITADVD-R UJ-845E, 3.65 GB
Parallel ATA Device: FUJITSU MHT2080AH, 74.53 GB
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard/Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA

 

[JNB]

It's a kernel panic. Usually rare, but not unheard of. Just do what it says, and don't worry unless they become a reoccurring thing. Do you have Symantec Antivirus, by any chance?

 

[cheffy]

Yes. I ran a virus scan nothing, came up.

Thank you for the comments.

 

[Buttercookie]

Its probably Symantec thats causing it.

 

[cheffy]

I'm using Symantec 11.0 Any suggestions for alternatives? Should I uninstall it?

 

[Fezzasus]

I'm using Symantec 11.0 Any suggestions for alternatives? Should I uninstall it?

Yes. Install it again when there is a mac virus in the wild. Currently there's no need for it.

I would suggest downloading and running Onyx. It will clear up any mess left after the crash.

 

[JNB]

Spring Cleaning or AppZapper will thoroughly remove any traces of Symantec. Yeah, that's a nasty one, well-known for it's ability to thrash an otherwise healthy Mac. Most of us don't run any AV as, quite honestly, there's no substantial risk.

ClamXav Is the tool of choice if you feel you must use an AV product, though personally, I find it pretty damn annoying. At least it won't crash your system, though.

 

[Jiddick ExRex]

com.symantec.kext.ips(1.2f30)@0x50e000
dependency: com.symantec.kext.internetSecurity(1.1f10)@0x503000

Get rid of Symantec Antivirus. NOW.

Even better, backup your data and reinstall and take a blood oath never to install that crap again...

 

[::Lisa::]

Even better, backup your data and reinstall and take a blood oath never to install that crap again...

Ha! I was thinking the exact same thing!

 

[Neil321]

Ha! I was thinking the exact same thing!

Same here Norton is probably the single worse thing anyone can install on there Mac take heed it'll screw things up BIG time

 

[cheffy]

Thx for all the great advice.