My MacBook is not shutting down completely, and it shows 13 hours of uptime. What could be the issue?
This happened after the macOS Sequoia update.
This happened after the macOS Sequoia update.
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My MacBook is not shutting down completely
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Some app preventing it.
This is a hierarchical test strategy; it’s important that a prior test fails before the later tests will tell anything useful. So don’t jump ahead.
1. Ensure everything is up to date. Then boot up, log in, and immediately shut down without opening any apps. If that’s working okay works, it’s some app you open later; experiment until you figure out which one.
2. If it still hangs with that test, try booting into Safe Mode, then immediately shut down - if that works, it’s definitely something loading on boot. Check Login Items, and… well, it gets a bit complicated from there so let us know if this is the path you’re on and we can provide more detail.
3. If it’s the same in Safe Mode, create a new user account - reboot - and log into the new user, and shut down. If that’s working okay, it’s something in the original user account and… again with the “it’s complicated “ so just let us know 😉 I’m typing on an iPad and this is getting long already.
This is a hierarchical test strategy; it’s important that a prior test fails before the later tests will tell anything useful. So don’t jump ahead.
1. Ensure everything is up to date. Then boot up, log in, and immediately shut down without opening any apps. If that’s working okay works, it’s some app you open later; experiment until you figure out which one.
2. If it still hangs with that test, try booting into Safe Mode, then immediately shut down - if that works, it’s definitely something loading on boot. Check Login Items, and… well, it gets a bit complicated from there so let us know if this is the path you’re on and we can provide more detail.
3. If it’s the same in Safe Mode, create a new user account - reboot - and log into the new user, and shut down. If that’s working okay, it’s something in the original user account and… again with the “it’s complicated “ so just let us know 😉 I’m typing on an iPad and this is getting long already.
First of all, thank you very much for responding to my problem.
No problem with new account
Okay, so it’s something installed in the original user account. You’re going to make changes, and then reboot & test. Reboot is important; the changes don’t take effect until then.
First, Settings > General > Login Items & Extensions. The “Open at Login” items aren’t relevant, if it still hung up in Safe Mode so scroll down to “Extensions” and click the “i” info button for each category. Take a screenshot or note what’s enabled in each, then turn EVERYTHING off. Then reboot & test.
If it’s working at that point, you know you’re in the right spot. Turn on half of the categories and test - if the issue’s come back turn half of those off; if it hasn’t turn half of the remainder on. By following that pattern you’ll narrow it down.
If turning all that off does NOT resolve the issue… now we’ve got a real hunt on our hands. Frankly, if it were me… I’d put a pause on looking for a few weeks. Just leave the computer on, and let Sleep take care of it at least until macOS 15.1 is released; either that or app updates by that time might resolve the problem for you. If it doesn’t, you can call AppleCare and they’ll walk you through some terminal commands, and possibly gather logs to see if they can narrow it down to a macOS issue or identify the specific app causing the problem.
First, Settings > General > Login Items & Extensions. The “Open at Login” items aren’t relevant, if it still hung up in Safe Mode so scroll down to “Extensions” and click the “i” info button for each category. Take a screenshot or note what’s enabled in each, then turn EVERYTHING off. Then reboot & test.
If it’s working at that point, you know you’re in the right spot. Turn on half of the categories and test - if the issue’s come back turn half of those off; if it hasn’t turn half of the remainder on. By following that pattern you’ll narrow it down.
If turning all that off does NOT resolve the issue… now we’ve got a real hunt on our hands. Frankly, if it were me… I’d put a pause on looking for a few weeks. Just leave the computer on, and let Sleep take care of it at least until macOS 15.1 is released; either that or app updates by that time might resolve the problem for you. If it doesn’t, you can call AppleCare and they’ll walk you through some terminal commands, and possibly gather logs to see if they can narrow it down to a macOS issue or identify the specific app causing the problem.
You could try EtreCheck and post the report here.
etrecheck.com
EtreCheck
etrecheck.com
How to use EtreCheckPro for free:
- First, download EtreCheckPro and run it
- Pick a problem, enter a description, and start your report
- Wait about 3 minutes for EtreCheck to run...
- Look for Major problems
- Look for Minor problems
- Fix security settings - find and remove malware
- If you need more help, share your report on the internet
- Find and fix Storage problems