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my new iMac keeps crashing

T

TARJr

macrumors newbie
Original poster
Mar 18, 2009
2
0
I just bought my first Mac and loaded vmware fusion so I could run XP. My iMac has crashed twice in the last 3 days. I have located the Console logs and can post them if it would help.
What is my best course of action to fix this problem? contact Apple?
I might return the iMac to the store if I can't fix this.
 
How did it run before VMWare? If it worked fine until that was installed I would call up VMWare. If it wasn't working properly beforehand, give Apple a call. If you haven't migrated any data over yet, wipe out the system completely with the software restore discs provided, see if the instability persists. If you are still within the first couple weeks or month that you've had the unit by all means bring it back in.
 
yellow said:
Define "crash".
Kernel panic or apps crashing?
Click to expand...

I love the jammin leopard...
total lockup (black screen), I had to pull power cord to restart...

here is what I found in PanicReporter:

Mon Mar 16 09:53:02 2009
panic(cpu 0 caller 0x00405DEB): "NVRM: Read Error: GPU 0, PCI 0x00000200, BAR0 0xd2000000 0x67b63000"@/SourceCache/xnu/xnu-1228.9.75/iokit/Kernel/IOLib.cpp:724
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x551de238 : 0x12b4f3 (0x45b14c 0x551de26c 0x1335e4 0x0)
0x551de288 : 0x405deb (0x49dacc 0x673c7a80 0x551de2cc 0x551de2bc)
0x551de2a8 : 0x6719752a (0x673c7a80 0x673c7a80 0x6738c1b4 0x0)
0x551de2e8 : 0x67591ece (0x6bebc04 0x795e804 0x200 0x67522a4f)
0x551de328 : 0x675aaf74 (0x795e804 0x200 0xbecab1c0 0xbecbada0)
0x551de3a8 : 0x675bc95a (0x795e804 0x744b404 0x1 0xa)
0x551de3e8 : 0x67298ef1 (0x795e804 0x6c79004 0x0 0x0)
0x551de428 : 0x671d9359 (0x6c79004 0x1388 0x0 0x0)
0x551de478 : 0x6752de70 (0x795e804 0x551de50c 0x1 0x0)
0x551de4d8 : 0x6752e0e2 (0x795e804 0x7b72804 0x1 0x551de50c)
0x551de538 : 0x675631bf (0x795e804 0x7b72804 0x0 0x1)
0x551de6d8 : 0x675644db (0x795e804 0x7b71a04 0x7181604 0x0)
0x551de798 : 0x671e3584 (0x795e804 0x7b71a04 0x0 0x80bb504)
0x551de818 : 0x671a4ad1 (0xc1d00040 0xbeef0003 0xcafe029b 0x86f1300)
0x551de858 : 0x67195795 (0x551de9e8 0x6 0x0 0x0)
0x551de9b8 : 0x6718734c (0x0 0x600d600d 0x7058 0x551de9e8)
Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.nvidia.nv50hal(5.3.8)@0x6751e000->0x67772fff
dependency: com.apple.NVDAResman(5.3.8)@0x6717e000
com.apple.NVDAResman(5.3.8)@0x6717e000->0x673dcfff
dependency: com.apple.iokit.IONDRVSupport(1.7.1)@0x55231000
dependency: com.apple.iokit.IOPCIFamily(2.5.1)@0x552bd000
dependency: com.apple.iokit.IOGraphicsFamily(1.7.1)@0x55214000

BSD process name corresponding to current thread: DashboardClient

Mac OS version:
9G2030

Kernel version:
Darwin Kernel Version 9.6.1: Wed Dec 10 10:38:33 PST 2008; root:xnu-1228.9.75~3/RELEASE_I386
System model name: iMac9,1 (Mac-F2218FC8)


Syslog snipet:

Mar 18 01:19:47 Toms-iMac airportd[59]: Error: process_sc_callback() interfaces: 2\n<CFArray 0x1076d0 [0xa06f31a0]>{type = mutable-small, count = 2, values = (\n 0 : <CFString 0x1027d0 [0xa06f31a0]>{contents = "en1"}\n 1 : <CFString 0x107260 [0xa06f31a0]>{contents = "en1"}\n)}
Mar 18 01:19:48 Toms-iMac kextd[10]: writing kernel link data to /var/run/mach.sym
Mar 18 01:19:48 Toms-iMac com.apple.launchd[107] (com.apple.CSConfigDotMacCert-@me.com-SharedServices[111]): Exited with exit code: 1
Mar 18 01:19:49 Toms-iMac kernel[0]: Auth result for: 02:21:29:71:4e:33 MAC AUTH succeeded
Mar 18 01:19:49 Toms-iMac kernel[0]: AirPort: Link Up on en1
Mar 18 01:19:54 Toms-iMac org.ntp.ntpd[14]: Error : nodename nor servname provided, or not known
Mar 18 01:19:54 Toms-iMac ntpdate[147]: can't find host time.apple.com
Mar 18 01:19:54 Toms-iMac ntpdate[147]: no servers can be used, exiting
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: VNetUserIf_Create: created userIf at 0x8438f00.
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: VMNetConnect: returning port 0x8438f00
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: Hub 0 does not exist, allocating memory.
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: Allocated hub 0x7c59800 for hubNum 0.
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: VMNET_SO_BINDTOHUB: port: paddr 00:50:56:ee:43:0d
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: Hub 0
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: Port 0
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: bridge-en1: got dev 0x7c27e04
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: bridge-en1: wireless interface detected.
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: bridge-en1: up
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: bridge-en1: attached
Mar 18 01:19:54 Toms-iMac kernel[0]: vmnet: VNetUserIfFree: freeing userIf at 0x8438f00.
Mar 18 01:19:54 Toms-iMac configd[34]: setting hostname to "Toms-iMac"
Mar 18 01:20:01 Toms-iMac kernel[0]: AirPort: Roam (DeAuth/DisAssoc)
Mar 18 01:20:04 Toms-iMac kernel[0]: Auth result for: 02:21:29:71:4e:33 MAC AUTH succeeded
Mar 18 01:20:04 Toms-iMac mDNSResponder[22]: NOTE: Wide-Area Service Discovery disabled to avoid crashing defective DNS relay 192.168.1.1:53
Mar 18 01:20:53 Toms-iMac ReportCrash[158]: Formulating crash report for process mdworker[156]
Mar 18 01:20:53 Toms-iMac com.apple.launchd[1] (0x109dd0.mdworker[156]): Exited abnormally: Segmentation fault
Mar 18 01:20:53 Toms-iMac ReportCrash[158]: Saved crashreport to /Library/Logs/CrashReporter/mdworker_2009-03-18-012051_Toms-iMac.crash using uid: 0 gid: 0, euid: 0 egid: 0
Mar 18 01:20:55 Toms-iMac ReportCrash[158]: Formulating crash report for process mdworker[160]
Mar 18 01:20:55 Toms-iMac com.apple.launchd[1] (0x109dd0.mdworker[160]): Exited abnormally: Segmentation fault
Mar 18 01:20:55 Toms-iMac ReportCrash[158]: Saved crashreport to /Library/Logs/CrashReporter/mdworker_2009-03-18-012054_Toms-iMac.crash using uid: 0 gid: 0, euid: 0 egid: 0
Mar 18 01:20:56 Toms-iMac ReportCrash[158]: Formulating crash report for process mdworker[161]
Mar 18 01:20:56 Toms-iMac com.apple.launchd[1] (0x109dd0.mdworker[161]): Exited abnormally: Segmentation fault
Mar 18 01:20:56 Toms-iMac ReportCrash[158]: Saved crashreport to /Library/Logs/CrashReporter/mdworker_2009-03-18-012055_Toms-iMac.crash using uid: 0 gid: 0, euid: 0 egid: 0
Mar 18 01:20:57 Toms-iMac ReportCrash[158]: Formulating crash report for process mdworker[162]
Mar 18 01:20:57 Toms-iMac com.apple.launchd[1] (0x109dd0.mdworker[162]): Exited abnormally: Segmentation fault
Mar 18 01:20:57 Toms-iMac ReportCrash[158]: Saved crashreport to /Library/Logs/CrashReporter/mdworker_2009-03-18-012057_Toms-iMac.crash using uid: 0 gid: 0, euid: 0 egid: 0
Mar 18 01:20:57 Toms-iMac mdworker[92]: (Error) SyncInfo: Boot-cache avoidance timed out!
Mar 18 01:20:58 Toms-iMac ReportCrash[158]: Formulating crash report for process mdworker[163]
Mar 18 01:20:59 Toms-iMac com.apple.launchd[1] (0x109dd0.mdworker[163]): Exited abnormally: Segmentation fault
Mar 18 01:20:59 Toms-iMac ReportCrash[158]: Saved crashreport to /Library/Logs/CrashReporter/mdworker_2009-03-18-012058_Toms-iMac.crash using uid: 0 gid: 0, euid: 0 egid: 0
Mar 18 01:21:00 Toms-iMac ReportCrash[158]: Formulating crash report for process mdworker[164]
Mar 18 01:21:00 Toms-iMac com.apple.launchd[1] (0x109dd0.mdworker[164]): Exited abnormally: Segmentation fault
Mar 18 01:21:00 Toms-iMac ReportCrash[158]: Saved crashreport to /Library/Logs/CrashReporter/mdworker_2009-03-18-012059_Toms-iMac.crash using uid: 0 gid: 0, euid: 0 egid: 0
 
Looks like the video card is causing it.

TARJr said:
com.apple.nvidia.nv50hal(5.3.8)@0x6751e000->0x67772fff
dependency: com.apple.NVDAResman(5.3.8)@0x6717e000
com.apple.NVDAResman(5.3.8)@0x6717e000->0x673dcfff
dependency: com.apple.iokit.IONDRVSupport(1.7.1)@0x55231000
dependency: com.apple.iokit.IOPCIFamily(2.5.1)@0x552bd000
dependency: com.apple.iokit.IOGraphicsFamily(1.7.1)@0x55214000
Click to expand...

Just to make sure, you're all up-to-date on firmware updates and OS installs and whatnot? Apple released an nvidia graphics firmware update (IIRC) a little while ago. Make sure you're up to date before proceeding.

Not that it works all that well, but insert your installation DVD and reboot holding down the D key. This will boot to the diagnostics portion of the installation DVD. Run the hardware test (the advanced one) and see if it spits out any problems. You'll want to arm yourself with as much info as you can before calling Apple.

ANd in the end, since (IMO) it's a hardware problem, you'll need to call AppleCare.

Good luck!
 
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