I apologies if this post is in the wrong forum....but could not figure out where else to post it. Maybe someone can redirect this post to its proper place.... thanks. 
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Subject: My Privacy and Data download Request fail to provide me what I requested after waiting 5 months and repeated AppleCare enquiries
Every year since 2018 I’ve been requesting Apple provide me with the data they are safeguarding under my AppleID.
This is what I received back in 2018…
We are preparing your data for download.
Dear Barry Sharp,
A request for a copy of the data associated with the Apple ID (ID would normally be here but has been edited out) was made on October 17, 2018 at 1:43:09 PM PDT. We are preparing your data for download.

15 apps and services
Downloadable in files of 5GB or less
• Apple ID account and device information
• Maps Report an Issue
• Marketing subscriptions, downloads, and other activity
• iCloud Photos
• iCloud Contacts
• AppleCare
• Apple Online and Retail Stores
• iCloud Drive
• App Store, iTunes Store, iBooks Store, Apple Music
• Game Center
• iCloud Bookmarks
• iCloud Mail
• iCloud Calendars and Reminders
• iCloud Notes
• Other data
This process can take up to seven days. To ensure the security of your data, we use this time to verify that the request was made by you. We will notify you when your data is ready. You can check the status of your request at any time by visiting privacy.apple.com/account.
If you didn’t make this request, contact Apple Support as soon as possible.
Apple Support
All requests for this data for 2018, 2019, 2020, 2021, 2022, 2023, 2024 were completed without issues.
My latest request for this data was made this year 2025 on April 26, and this was for requesting 17 apps and services as shown below.
The ticket number for this issue is 20000100928790
17 apps and services
Downloadable in files of 10GB or less
• App install and push notification activity
• Apple Account and device information
• Apple Media Services Information
• Apple.com and Apple Store
• AppleCare
• Feedback Assistant activity
• Maps
• Marketing communications
• Other Data
• Wallet Activity
• iCloud Bookmarks
• iCloud Calendars and Reminders
• iCloud Contacts
• iCloud Drive
• iCloud Mail
• iCloud Notes
• iCloud Photo
This latest request provided me with the data for downloading 16 of the listed items. The exception was for "iCloud Mail".
I called AppleCare about this and was told I had to make a further request. I did so as my 2nd request, and subsequently was requested to again make another request for the iCloud Mail as a 3rd request.
My 3rd request prompted this from AppleCare on Sep 1st, 2025
I wanted to provide a quick update on the case currently being reviewed by our Engineering team. The investigation is still in progress, and I’ve been in ongoing communication with them. They’ve confirmed that they are actively working on it and will provide further details or updates as soon as they become available.
Thank you for your continued patience and understanding while we work through this. I’ll be sure to keep you informed of any new developments.
Best regards,
Gia
Mac Plus Support
So far I've received no communication from AppleCare nor Apple Engineering. I was told the issue/ticket had be escalated.
At this point I'm convinced this issue will not be resolved and I'm left with not obtaining the "iCloud Mail" that Apple indicated will be made available to me.
FB report submitted - FB20441120
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Subject: My Privacy and Data download Request fail to provide me what I requested after waiting 5 months and repeated AppleCare enquiries
Every year since 2018 I’ve been requesting Apple provide me with the data they are safeguarding under my AppleID.
This is what I received back in 2018…
We are preparing your data for download.
Dear Barry Sharp,
A request for a copy of the data associated with the Apple ID (ID would normally be here but has been edited out) was made on October 17, 2018 at 1:43:09 PM PDT. We are preparing your data for download.

15 apps and services
Downloadable in files of 5GB or less
• Apple ID account and device information
• Maps Report an Issue
• Marketing subscriptions, downloads, and other activity
• iCloud Photos
• iCloud Contacts
• AppleCare
• Apple Online and Retail Stores
• iCloud Drive
• App Store, iTunes Store, iBooks Store, Apple Music
• Game Center
• iCloud Bookmarks
• iCloud Mail
• iCloud Calendars and Reminders
• iCloud Notes
• Other data
This process can take up to seven days. To ensure the security of your data, we use this time to verify that the request was made by you. We will notify you when your data is ready. You can check the status of your request at any time by visiting privacy.apple.com/account.
If you didn’t make this request, contact Apple Support as soon as possible.
Apple Support
All requests for this data for 2018, 2019, 2020, 2021, 2022, 2023, 2024 were completed without issues.
My latest request for this data was made this year 2025 on April 26, and this was for requesting 17 apps and services as shown below.
The ticket number for this issue is 20000100928790
17 apps and services
Downloadable in files of 10GB or less
• App install and push notification activity
• Apple Account and device information
• Apple Media Services Information
• Apple.com and Apple Store
• AppleCare
• Feedback Assistant activity
• Maps
• Marketing communications
• Other Data
• Wallet Activity
• iCloud Bookmarks
• iCloud Calendars and Reminders
• iCloud Contacts
• iCloud Drive
• iCloud Mail
• iCloud Notes
• iCloud Photo
This latest request provided me with the data for downloading 16 of the listed items. The exception was for "iCloud Mail".
I called AppleCare about this and was told I had to make a further request. I did so as my 2nd request, and subsequently was requested to again make another request for the iCloud Mail as a 3rd request.
My 3rd request prompted this from AppleCare on Sep 1st, 2025
I wanted to provide a quick update on the case currently being reviewed by our Engineering team. The investigation is still in progress, and I’ve been in ongoing communication with them. They’ve confirmed that they are actively working on it and will provide further details or updates as soon as they become available.
Thank you for your continued patience and understanding while we work through this. I’ll be sure to keep you informed of any new developments.
Best regards,
Gia
Mac Plus Support
So far I've received no communication from AppleCare nor Apple Engineering. I was told the issue/ticket had be escalated.
At this point I'm convinced this issue will not be resolved and I'm left with not obtaining the "iCloud Mail" that Apple indicated will be made available to me.
FB report submitted - FB20441120