I understand that the sound quality of the iPod+HP is staticy and that
the iPod+HP skips. I want you to try restoring the iPod+HP while it is
in disk mode to try to resolve this issue. Follow these steps to put
the iPod+HP into disk mode:
1. Connect the iPod+HP to the power adapter, then slide the Hold
switch on and then off, making sure no orange is showing.
2. Place the iPod+HP face up on a flat surface.
3. Press and hold both the Menu and the Select buttons until the logo
appears. This can take 10-20 seconds.
4. When the Apple logo appears, release the Menu and Select buttons
and immediately press and hold the Select and the Play/Pause buttons
until the disk mode screen appears.
If you are having difficulty and the iPod+HP is not resetting or
changing modes, try pressing the buttons lightly; if the buttons are
pressed to hard, they may cancel the command.
If the iPod+HP stays in disk mode, then attempt to restore the iPod+HP
using your computer. This will delete everything on the iPod+HP and put
it back to factory settings.
1. Run the iPod updater. It should be installed in Start > All
programs > iPod > iPod Updater, then click on iPod updater to start the
program; it should now say "plug in an iPod to update it".
2. Connect the iPod+HP to a back usb 2.0 port on the computer if one
is available. The iPod+HP should now say "do not disconnect"; if it
does not, please reply to this message.
3. When the updater recognizes the iPod+HP, click restore, then
restore again. This process will erase all data from the iPod+HP.
4. Once the restore is complete, follow the instructions on the
updater screen to finish.
Once the restore process is done and the iPod+HP is back to its main
menu, close the iPod updater, open iTunes and reconnect the iPod+HP
using the usb 2.0 port on the back of the computer. After a minute or
two, iTunes will detect the iPod+HP and begin updating the music.
Once you have music on the iPod+HP again, listen to it. If it still
sounds staticy, please try using a different pair of earbuds to rule the
earbuds out as the source of the issue. If when using different earbuds
the iPod+HP still sounds staticy, please reply to this email and we will
go from there.