iPod nano with folder and exclamation point

[orijinal]

i went to the support page and tried all the steps (resetting, charge, etc), but nothing is working it is stuck on this screen.

it's plugged into my powerbook which is plugged into the AC, so I don't know what's wrong with it.

anyone have ideas?

 

[mad jew]

Have you tried restoring the firmware using iPod Software Updater?

 

[pdpfilms]

i went to the support page and tried all the steps (resetting, charge, etc), but nothing is working it is stuck on this screen.

it's plugged into my powerbook which is plugged into the AC, so I don't know what's wrong with it.

anyone have ideas?

Can the powerbook read any of the data? If not, the HDD is probably a little messed up. Reformat it using the latest iPod Utility (apple.com/support). If that doesn't work, call up Apple.

 

[orijinal]

ok i got it to reset, it's stuck on what looks like an old black and white LCD (no color or 3d graphics), and there's a large check and and OK to disconnect.

whenever i disconnect, it brings me back to the folder with the !

how do i just reformat my ipod so that it's like it was out of the box?

 

[mad jew]

Use the iPod Software Updater and click on Restore.

 

[orijinal]

thanks, giving it a whirl. i'll report back with the progress.

 

[orijinal]

back to life. thanks <3

 

[mad jew]

Brilliant.

FWIW, the exclamation mark in the folder is a sign that the iPod cannot find it's firmware so reinstalling it almost always works.

 

[applemacdude]

Can the powerbook read any of the data? If not, the HDD is probably a little messed up. Reformat it using the latest iPod Utility (apple.com/support). If that doesn't work, call up Apple.

nano doesnt use hd