Here's a nasty little problem that I'm experiencing now and I've just got off my 4th call with Apple and hopefully this bug is getting escalated to the iOS team.
I bought a brand new iPad Pro 9.7" and proceeded to restore my iCloud backup that I made from my iPad Retina (3rd gen). The old iPad had 3 audiobooks on it and as such the backup had a reference to those audiobooks.
The way that store content is reassembled for an iOS device being restored from an iCloud backup is to reference the store item and pull it straight from the store rather than duplicate that item millions of times in various people's backups. This is quite sensible of course.
The problem comes when you have content that has been removed from the iTunes store and/or been re-issued as the unique identifier for that content doesn't match the one in the iCloud backup.
In my case I tried to fix this by syncing with my Mac to remove the item but that doesn't remove it from the iTunes Store app and no amount of tapping to retry seems to get rid of the item.
Essentially there is a bit of a broken workflow here and what I would characterise as a pretty serious bug that the iOS device doesn't let you delete these items that end up in the broken state in the queue.
I really refuse to accept that this should be worked around by resets because a) It means that the problem never gets the proper attention to fix the iOS UI so that it can be recovered properly and b) It's extremely inconvenient to reset settings and I really do not want to do that after adding ApplePay to that device.
Here's what you see if you have this problem.. by all accounts you can see this effect caused by other problems but this seems to be a particularly unrecoverable scenario.
For clarity, edit doesn't let you select anything, tapping or any gesture on these items produces no response whatsoever you are still stuck with that 'Download error. Tap to retry.' message and the grey content cover.
I bought a brand new iPad Pro 9.7" and proceeded to restore my iCloud backup that I made from my iPad Retina (3rd gen). The old iPad had 3 audiobooks on it and as such the backup had a reference to those audiobooks.
The way that store content is reassembled for an iOS device being restored from an iCloud backup is to reference the store item and pull it straight from the store rather than duplicate that item millions of times in various people's backups. This is quite sensible of course.
The problem comes when you have content that has been removed from the iTunes store and/or been re-issued as the unique identifier for that content doesn't match the one in the iCloud backup.
In my case I tried to fix this by syncing with my Mac to remove the item but that doesn't remove it from the iTunes Store app and no amount of tapping to retry seems to get rid of the item.
Essentially there is a bit of a broken workflow here and what I would characterise as a pretty serious bug that the iOS device doesn't let you delete these items that end up in the broken state in the queue.
I really refuse to accept that this should be worked around by resets because a) It means that the problem never gets the proper attention to fix the iOS UI so that it can be recovered properly and b) It's extremely inconvenient to reset settings and I really do not want to do that after adding ApplePay to that device.
Here's what you see if you have this problem.. by all accounts you can see this effect caused by other problems but this seems to be a particularly unrecoverable scenario.
For clarity, edit doesn't let you select anything, tapping or any gesture on these items produces no response whatsoever you are still stuck with that 'Download error. Tap to retry.' message and the grey content cover.
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