Hello. Let me preface this request with an explanation of my current situation...
Last year I purchased a 2010 mac pro configured with a new out-of-the-box OWC Mercury Accelsior E2 SSD 960GB which has recently failed. After sending the device back to OWC for warranty replacement and having a weeks worth of testing performed, OWC is now refusing to honor the 5 year warranty that the item has by claiming there is a burnt pin somewhere on the unit.
After asking the rep what would have caused a pin to burn, the rep stated that they did not know but that it's beyond what they consider to be "normal wear and tear".
The previous OWC rep I spoke with stated that they discontinued carrying the Accelsior E2 due to problems with performance and the units having a high rate of failure, which is what has now happened to mine. My guess is that they sold a bunch of these E2's and were hemorrhaging money on warranty replacements, so now they've created a loophole to deny claims based on any reason they can find and Voila! problem solved.
Anyway, its not the only time OWC has denied a warranty claim for a product that has failed us. I suppose we should have known better after the first time. Guaranteed there will not be a third.
So we are trying to find what is in 2019 the best dollar value which will work in our machine for editing video, be bootable if needed and not overheat or tax the system too much. Its a Mid 2010 mac pro 5,1. Processor is 2x 3.46 GHz 6-Core Intel Xeon. The previous PCIe SSD was getting read and write speeds of 823MB/s and 783MB/s.
We'll need both a compatible PCIe card and SSD blades and we'd like it to be as fast as possible within a reasonable price range and that will last longer than OWC's garbage product which only lasted 13 months.
If more information is needed, just let me know what and I'll look and see if I can find an answer.
Thanks in advance for any help on this.
Last year I purchased a 2010 mac pro configured with a new out-of-the-box OWC Mercury Accelsior E2 SSD 960GB which has recently failed. After sending the device back to OWC for warranty replacement and having a weeks worth of testing performed, OWC is now refusing to honor the 5 year warranty that the item has by claiming there is a burnt pin somewhere on the unit.
After asking the rep what would have caused a pin to burn, the rep stated that they did not know but that it's beyond what they consider to be "normal wear and tear".
The previous OWC rep I spoke with stated that they discontinued carrying the Accelsior E2 due to problems with performance and the units having a high rate of failure, which is what has now happened to mine. My guess is that they sold a bunch of these E2's and were hemorrhaging money on warranty replacements, so now they've created a loophole to deny claims based on any reason they can find and Voila! problem solved.
Anyway, its not the only time OWC has denied a warranty claim for a product that has failed us. I suppose we should have known better after the first time. Guaranteed there will not be a third.
So we are trying to find what is in 2019 the best dollar value which will work in our machine for editing video, be bootable if needed and not overheat or tax the system too much. Its a Mid 2010 mac pro 5,1. Processor is 2x 3.46 GHz 6-Core Intel Xeon. The previous PCIe SSD was getting read and write speeds of 823MB/s and 783MB/s.
We'll need both a compatible PCIe card and SSD blades and we'd like it to be as fast as possible within a reasonable price range and that will last longer than OWC's garbage product which only lasted 13 months.
If more information is needed, just let me know what and I'll look and see if I can find an answer.
Thanks in advance for any help on this.
