Need Help: New Apple 4K TV 2022 Screen Saver freezes the tv and I have to reboot the Apple TV

[Apple_Robert]

I set up the new 2022 Apple 4K TV yesterday using my iPhone. The process went smoothly. After the Apple TV started the visual screen screen saver, I noticed that if a certain scene comes up in the rotation, it freezes the screen. If I press the remote, nothing happens on the screen although I get an audible confirmation of action happening with the press. I have to turn off the Apple TV and turn back on again in order to keep using the Apple TV.

Anyone have any ideas on how to fix this problem?

 

[fatTribble]

If it’s showing the fancy Apple screen savers you can turn that off. You can opt instead for a photo album. It’s not a fix but it might keep you from having to reboot until Apple issues a fix.

 

[Apple_Robert]

If it’s showing the fancy Apple screen savers you can turn that off. You can opt instead for a photo album. It’s not a fix but it might keep you from having to reboot until Apple issues a fix.

Thanks for the reply. It is the fancy Apple screen savers. I didn't have this problem on my second gen 4K Apple TV. The single offending city landscape picture triggers it every time. The pic looks like a parking lot.

 

[Apple_Robert]

I called Apple Support and didn't really get any help. I decided to try another Apple TV as I thought the other might be defective. I set up the new 4K Apple TV 2022 and it to is randomly freezing Apple TV on certain aerial screen savers just like the other one I bought at the end of November.

 

[w5jck]

That is odd behavior. Probably a bug in the system. I've been using my new ATV 4K 2022 for a few days and yesterday watched all the fancy aerial screensavers that have so far downloaded without any issues. I might not have the same ones running though. I'm using the HDR setting rather than SDR, so I might have a different set of screensavers than you. If you are looking at SDR screensavers then there could be a bug therein, but HDR ones seem to work, so far...

There have been a few glitches though with other things. Yesterday I turned on the ATV 4K 2022 which turned on the Sony Bravia TV and Sony soundbar, but I got a flickering screen because the TV couldn't seem to get a stream feed from the ATV 4K 2022. It was trying to locate the ATV 4K 2022 but failed. I turned off everything, then turned the ATV 4K 2022 and it worked fine thereafter. So just a glitch.

 

[Apple_Robert]

That is odd behavior. Probably a bug in the system. I've been using my new ATV 4K 2022 for a few days and yesterday watched all the fancy aerial screensavers that have so far downloaded without any issues. I might not have the same ones running though. I'm using the HDR setting rather than SDR, so I might have a different set of screensavers than you. If you are looking at SDR screensavers then there could be a bug therein, but HDR ones seem to work, so far...

There have been a few glitches though with other things. Yesterday I turned on the ATV 4K 2022 which turned on the Sony Bravia TV and Sony soundbar, but I got a flickering screen because the TV couldn't seem to get a stream feed from the ATV 4K 2022. It was trying to locate the ATV 4K 2022 but failed. I turned off everything, then turned the ATV 4K 2022 and it worked fine thereafter. So just a glitch.

Thanks for the reply. I was using HDR aerial. Apple photos screen savers work without any problems. That is what I have it on now. I have seen a few other reports of the same problem with some aerial screen savers although no solution was noted that I saw.