After months of waiting for the update I received my new ibook about a month ago. I was slightly puzzled by the number of kernel panics and applications crashes I was getting, but I put it down to a new machine and a being a laptop.
But then it locked me out of my admin password (!).
I decided at this point to reinstall the entire system - which failed half way.
Suspecting a disk problem I reformatted the drive and tried again - failed several times
Tried one of works default OSX installs - failed.
At this point I did a hardware test and found that the internal RAM (soldered) was faulty.
After a bit (2 hours on the phone) I convinced the Applestore that the machine was DOA - memory bad. But it was some reluctance from them to announce it to be DOA - I basically accused Apple of SUPPLYING a faulty machine, so even though it was technically out of the 2 weeks DOA period(by 2 days) they eventually backed down. Would an average Joe work out the memory problem in less than 2 weeks? Pretty poor aftersales by Apple. Had to talk to 5 departments and even got put through to the spanish site at one stage. So many hoops to jump though.
Having just returned from the US I see a big difference. The manager in one of the US stores said he would have taken the ibook back immediately and given me a replacement on the spot or a refund - even if I'd bought it from the applestore website. What a contrast.
Has anyone else had to return a new ibook for similar symptoms?. Wonder if it was a bad batch of memory.
The upside to this is I now have a refund and a new ibook on order.
- and ibook that will receive the hardware test on arrival!
But then it locked me out of my admin password (!).
I decided at this point to reinstall the entire system - which failed half way.
Suspecting a disk problem I reformatted the drive and tried again - failed several times
Tried one of works default OSX installs - failed.
At this point I did a hardware test and found that the internal RAM (soldered) was faulty.
After a bit (2 hours on the phone) I convinced the Applestore that the machine was DOA - memory bad. But it was some reluctance from them to announce it to be DOA - I basically accused Apple of SUPPLYING a faulty machine, so even though it was technically out of the 2 weeks DOA period(by 2 days) they eventually backed down. Would an average Joe work out the memory problem in less than 2 weeks? Pretty poor aftersales by Apple. Had to talk to 5 departments and even got put through to the spanish site at one stage. So many hoops to jump though.
Having just returned from the US I see a big difference. The manager in one of the US stores said he would have taken the ibook back immediately and given me a replacement on the spot or a refund - even if I'd bought it from the applestore website. What a contrast.
Has anyone else had to return a new ibook for similar symptoms?. Wonder if it was a bad batch of memory.
The upside to this is I now have a refund and a new ibook on order.
- and ibook that will receive the hardware test on arrival!