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New iMac crashing multiple times

R

rwelgosh

macrumors newbie
Original poster
Apr 16, 2014
6
0
All,

This new (4 month) iMac has crashed 3x and I have no idea how to read the diagnostics. Can someone help me decipher this?

Thanks so much in advance.
Ray

panic(cpu 4 caller 0xffffff800f64c32a): Kernel trap at 0xffffff7f91e2d42a, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000000, CR3: 0x000000026dd14013, CR4: 0x00000000003626e0
RAX: 0xffffff804dd47fe8, RBX: 0xffffff8046f81500, RCX: 0x0000000000000000, RDX: 0xffffff804dd47fe8
RSP: 0xffffff8129f0b980, RBP: 0xffffff8129f0b9a0, RSI: 0x0117d077d9eba8cc, RDI: 0x0000000000000000
R8: 0x00000000000012d8, R9: 0x0000000000000002, R10: 0xffffff80f88a3ab8, R11: 0x00000000000002ac
R12: 0xffffff803c0850d0, R13: 0xffffff803b18c090, R14: 0xffffff804dd47f00, R15: 0xffffff8046f81500
RFL: 0x0000000000010246, RIP: 0xffffff7f91e2d42a, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x4, PL: 0, VF: 0

Backtrace (CPU 4), Frame : Return Address
0xffffff8129f0b3e0 : 0xffffff800f5215cd
0xffffff8129f0b430 : 0xffffff800f65a3c5
0xffffff8129f0b470 : 0xffffff800f64bf7e
0xffffff8129f0b4c0 : 0xffffff800f4c7a40
0xffffff8129f0b4e0 : 0xffffff800f520c97
0xffffff8129f0b5e0 : 0xffffff800f521087
0xffffff8129f0b630 : 0xffffff800fcc2c7c
0xffffff8129f0b6a0 : 0xffffff800f64c32a
0xffffff8129f0b820 : 0xffffff800f64c028
0xffffff8129f0b870 : 0xffffff800f4c7a40
0xffffff8129f0b890 : 0xffffff7f91e2d42a
0xffffff8129f0b9a0 : 0xffffff7f91e2d690
0xffffff8129f0b9d0 : 0xffffff7f91e379a2
0xffffff8129f0ba10 : 0xffffff800fc56911
0xffffff8129f0bac0 : 0xffffff800fc54fda
0xffffff8129f0bb10 : 0xffffff7f91e38fc2
0xffffff8129f0bb60 : 0xffffff800fc5e163
0xffffff8129f0bca0 : 0xffffff800f609bb2
0xffffff8129f0bdb0 : 0xffffff800f527328
0xffffff8129f0be10 : 0xffffff800f4fdcc5
0xffffff8129f0be70 : 0xffffff800f514aa2
0xffffff8129f0bf00 : 0xffffff800f632605
0xffffff8129f0bfa0 : 0xffffff800f4c8226
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(438.4.5)[33DA860E-90A6-3224-A944-93FA125B054E]@0xffffff7f91e0c000->0xffffff7f91ed0fff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[5EF51D44-9FC7-357F-9FB7-3468FD748382]@0xffffff7f901f9000
dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f902b3000
dependency: com.apple.iokit.IOSurface(269.11)[E71EAC82-A838-3430-B5D1-2CB347E6CF59]@0xffffff7f91dda000
dependency: com.apple.iokit.IOGraphicsFamily(575.1)[D47CA481-C5E5-3F03-9B04-6634DF5F3121]@0xffffff7f905bb000
dependency: com.apple.iokit.IOReportFamily(47)[337B24B2-0261-3521-8D1B-23387FC1D657]@0xffffff7f8fe9f000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
19E287

Kernel version:
Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64
Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6
Kernel slide: 0x000000000f200000
Kernel text base: 0xffffff800f400000
__HIB text base: 0xffffff800f300000
System model name: iMac19,1 (Mac-AA95B1DDAB278B95)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 64247450522060
last loaded kext at 343638802238: @filesystems.afpfs 11.2 (addr 0xffffff7f947e7000, size 364544)
loaded kexts:
com.symantec.ips.kext 9.0.2
com.symantec.nfm.kext 9.0.1
com.symantec.internetSecurity.kext 9.0.3
com.symantec.SymXIPS 9.0.1
@filesystems.afpfs 11.2
@nke.asp-tcp 8.1
@filesystems.smbfs 3.4.2
>!ATopCaseHIDEventDriver 3430.1
>AudioAUUC 1.70
@fileutil 20.036.15
>AGPM 111.4.4
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
@filesystems.autofs 3.0
>!AHDAHardwareConfigDriver 283.15
>!AHDA 283.15
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 3.0.8
@kext.AMDRadeonX4000 3.0.8
@kext.AMDRadeonServiceManager 3.0.8
>!AGraphicsDevicePolicy 5.1.16
@AGDCPluginDisplayMetrics 5.1.16
>!AHV 1
|IOUserEthernet 1.0.1
>!AThunderboltIP 3.1.4
|IO!BSerialManager 7.0.4f6
>ACPI_SMC_PlatformPlugin 1.0.0
>pmtelemetry 1
@Dont_Steal_Mac_OS_X 7.0.0
>!A!IKBLGraphics 14.0.5
>AGDCBacklightControl 5.1.16
>!ABacklight 180.3
>!AMCCSControl 1.11
@kext.AMD9500!C 3.0.8
>eficheck 1
>!AGFXHDA 100.1.426
>!AFIVRDriver 4.1.0
>!ASMCLMU 212
>!A!ISlowAdaptiveClocking 4.0.0
>!A!ICFLGraphicsFramebuffer 14.0.5
>!A!IPCHPMC 2.0.1
|SCSITaskUserClient 422.101.1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
>!AFileSystemDriver 3.0.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!ASDXC 1.7.7
|!ABCM5701Ethernet 10.3.5
>!ABCMWLANBusInterfacePCIe 1
@filesystems.apfs 1412.101.1
>!AAHCIPort 341.0.2
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
$SecureRemotePassword 1.0
>!AHIDKeyboard 209
>!AMultitouchDriver 3440.1
>!AInputDeviceSupport 3440.8
>!AHS!BDriver 3430.1
>IO!BHIDDriver 7.0.4f6
@kext.triggers 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@kext.AMDRadeonX4400HWLibs 1.0
@kext.AMDRadeonX4000HWServices 3.0.8
>!AGraphicsControl 5.1.16
|IOAVB!F 840.3
>!ASSE 1.0
>IOPlatformPluginLegacy 1.0.0
>X86PlatformPlugin 1.0.0
>!AThunderboltEDMSink 4.2.3
>!AThunderboltDPOutAdapter 6.2.6
>!ABacklightExpert 1.1.0
>!ASMBus!C 1.0.18d1
>!ASMBusPCI 1.0.14d1
>!AHDA!C 283.15
|IOHDA!F 283.15
@kext.AMDSupport 3.0.8
|IO!BHost!CUARTTransport 7.0.4f6
|IO!BHost!CTransport 7.0.4f6
|IO!B!F 7.0.4f6
|IO!BPacketLogger 7.0.4f6
|IONDRVSupport 575.1
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
@!AGPUWrangler 5.1.16
|IOSlowAdaptiveClocking!F 1.0.0
@!AGraphicsDeviceControl 5.1.16
|IOAccelerator!F2 438.4.5
|IOGraphics!F 575.1
>IOPlatformPlugin!F 6.0.0d8
@plugin.IOgPTPPlugin 840.3
>!UAudio 322.2
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
>!AThunderboltPCIDownAdapter 2.5.4
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssI2C 3.0.60
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.0
|IOEthernetAVB!C 1.1.0
>!ABCMWLANCore 1.0.0
>mDNSOffloadUserClient 1.0.1b8
>IOImageLoader 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
>corecapture 1.0.4
|IOSkywalk!F 1
>!AXsanScheme 3
|IOAHCIBlock!S 316.100.5
|IONVMe!F 2.1.0
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
|IOAHCI!F 290.0.1
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@Kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AKeyStore 2
>!UTDM 489.101.1
|IOSCSIBlockCommandsDevice 422.101.1
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.101.3
|IOSCSIArchitectureModel!F 422.101.1
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
 
Most KPs are from one of two things:
  • Bad RAM
  • Kernel Extensions (kext)
Assuming you haven't done any RAM changes, odds are a Kernal Extention. A quick scan shows right at the top:

com.symantec.ips.kext 9.0.2
com.symantec.nfm.kext 9.0.1
com.symantec.internetSecurity.kext 9.0.3
com.symantec.SymXIPS 9.0.1


Security software is notorious for causing stability and performance problems, and SEP is really pretty useless on Macs. I would uninstall it (you need to run their CLI uninstaller to get it all) first, and see if the KPs go away.

The other thing you can do to prove that it is software (SEP or something else) is to boot in Safe Mode. This will disable all 3rd party software and kexts when you boot. No panics = 3rd party software/kext is to blame.

Again, you can start with SEP, but there could be other kext files from other software installs. You will need to weed them out, one by one (starting with the most likely), until the KPs stop.

Third party kexts are typically installed here: Macintosh/Library/Extensions

When you boot to Safe Mode, these will be disabled (along with other auto-starting processes or applications).
 
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