All iPads New iPad Air 3 cannot connect to wi-fi

[Perswee]

Hi it seems too basic but can't connect my new Air to wi-fi. I must've missed something? I can't restore to iPadOS until I can connect and update to new iPadOS. Thank you.

 

[ApfelKuchen]

What exactly is happening/not happening? Does the iPad detect your network? If it detects the network, does it reject the password? Are you getting any error messages?

Before you even bother to answer these questions, a basic, straightforward thing to try is to restart your wifi router (disconnect from power and reconnect).

 

[Perswee]

I connect to a hidden connection. Though I would always receive an "Incorrect security type for security settings" prompt everytime, it would eventually connect as my previous devices. This one sadly does not. I will try with the router as you said.

 

[0989382]

I recommend using another WiFi network to set your iPad up, If it can't do this then the iPad has a fault and will need to be replaced by Apple.

 

[ApfelKuchen]

When you first connect a new iPhone to wifi it does NOT have access to the network configurations from your previous phones.

For a hidden network ("Other...") you need to select the security type for that network (WEP, WPA, WPA2/WPA3, WPA 3, WPA Enterprise, WPA2 Enterprise, WPA3 Enterprise) as well as enter the correct password. If you keep getting "incorrect security type" errors it means you're making the wrong choice. You have to choose the right one.

I recommend using another WiFi network to set your iPad up, If it can't do this then the iPad has a fault and will need to be replaced by Apple.

If the error is "incorrect security type" this has nothing to do with the hardware. Replacing that iPad with another will accomplish nothing, so long as the OP keeps selecting the wrong security type - garbage in, garbage out.

Overall, though, yes, for setup it's much easier to connect to a different network - a "standard," non-hidden network (public or private). Once you're up and running you can ditz around with the hidden network until you get the settings right.

 

[AutomaticApple]

I recommend using another WiFi network to set your iPad up, If it can't do this then the iPad has a fault and will need to be replaced by Apple.

Worse case scenario, you could always use a public WiFi network.

 

[Perswee]

I have tethered from my 7Plus and from one other public wi-fi. Thankfully, that rules out any hardware problem. Our office router is beyond my access. Will talk to the IT when he's available.
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When you first connect a new iPhone to wifi it does NOT have access to the network configurations from your previous phones.

For a hidden network ("Other...") you need to select the security type for that network (WEP, WPA, WPA2/WPA3, WPA 3, WPA Enterprise, WPA2 Enterprise, WPA3 Enterprise) as well as enter the correct password. If you keep getting "incorrect security type" errors it means you're making the wrong choice. You have to choose the right one.

If the error is "incorrect security type" this has nothing to do with the hardware. Replacing that iPad with another will accomplish nothing, so long as the OP keeps selecting the wrong security type - garbage in, garbage out.

Overall, though, yes, for setup it's much easier to connect to a different network - a "standard," non-hidden network (public or private). Once you're up and running you can ditz around with the hidden network until you get the settings right.

This is very true, ApfelKuchen. I was surprise that I was able to access this hidden network from my mini4, 7Plus and 2015 MBP, but surprisingly note from the new Air3. Here's still hoping. Will complete updating to iPadOS and we'll see.