My family got my mother in law a Mac Mini for Christmas to replace a problematic two year old Dell PC. My family voted to get her the mini because we finally wanted to get something easy to use and unproblematic for my mother-in-law. I've been a mac user for a few years now (only one in my family) so I volunteered to be trouble-shooter for the mac mini.
All in all it's great and she really likes it, but her needs are simple. Her most common activity is just web browsing and emailing using her SBC Yahoo! mail account, which she prefers to use with the webmail interface.
She had trouble the other day opening up a message in her mailbox. I tried logging into my own Yahoo mail account on both Safari and Firefox and I had the same trouble. I also tried logging into my gmail account, and I had the same problem. Basically, if you tried to open a message you'd get the spinning beach ball of doom and the browser would become unresponsive and you'd have to forcefully quit the browser.
I disabled javascript and this allowed you to use the classic yahoo webmail interface. I told my mother-in-law to bear with that for a bit while I researched the topic to get the fancier interface back.
Apparently after just a day though, even the non javascript enabled approach started to fail. She can't pull up any message on her browser.
Has anybody ever experienced anything like this? First of all, why would the javascript be the problem, regardless of the browser? How would one fix that? And why would the workaround of disabling javascript suddenly not work anymore? (Again, this happened with two browsers and three different mail accounts.)
Thanks for any useful replies.
All in all it's great and she really likes it, but her needs are simple. Her most common activity is just web browsing and emailing using her SBC Yahoo! mail account, which she prefers to use with the webmail interface.
She had trouble the other day opening up a message in her mailbox. I tried logging into my own Yahoo mail account on both Safari and Firefox and I had the same trouble. I also tried logging into my gmail account, and I had the same problem. Basically, if you tried to open a message you'd get the spinning beach ball of doom and the browser would become unresponsive and you'd have to forcefully quit the browser.
I disabled javascript and this allowed you to use the classic yahoo webmail interface. I told my mother-in-law to bear with that for a bit while I researched the topic to get the fancier interface back.
Apparently after just a day though, even the non javascript enabled approach started to fail. She can't pull up any message on her browser.
Has anybody ever experienced anything like this? First of all, why would the javascript be the problem, regardless of the browser? How would one fix that? And why would the workaround of disabling javascript suddenly not work anymore? (Again, this happened with two browsers and three different mail accounts.)
Thanks for any useful replies.