New MacBook Air 2012 - A couple of issues

[Wynand32]

Okay, so, I just received my 2012 MacBook Air (i5/8GB/256GB), and have run into a couple of issues. Hoping someone can help:


1. I set it up using my standard Apple ID, i.e., the one I purchased with, the one I use with my iPad, etc. However, as I try to update a couple of built-in apps (iPhoto and iMovie), I'm presented with a message that I need to log into the account that the apps were purchased with in order to update. Any ideas:

2. My machine is taking an inordinate amount of time to boot, specifically fully 35 seconds of gray screen before the Apple logo pops up and then another 10 seconds until I'm presented with the login screen. That doesn't seem right...

Edit: I found a reference to specifying a startup disk in System Preferences, and I did that. Now, mine boots as quickly as I expected. I suppose my question now is: why did I have to configure that setting on a brand new machine?

Thanks!

 

[tonyshaker]

Software

Hey man Im no expert in computers but i had the Exact issue and i Also have apple care so i gave them a call and they just blamed the lion software but after two recommended reboots it was working like a power horse. the only difference i have from you is The fact i have a 512GB SSD but that would not really change much when you approach this issue.
By the way I didnt change any settings all i did is reboot twice and thats it.

 

[KPOM]

Did you migrate from another machine? Perhaps it did something to the startup disk settings.

As for the Apple ID, the iLife suite that comes with your Mac is tied to the Apple ID that you used to set it up. The first time you open up the App Store, the 3 iLife Apps request to be updated. Type in your Apple ID and you should be able to accept the updates.

 

[mattopotamus]

Okay, so, I just received my 2012 MacBook Air (i5/8GB/256GB), and have run into a couple of issues. Hoping someone can help:


1. I set it up using my standard Apple ID, i.e., the one I purchased with, the one I use with my iPad, etc. However, as I try to update a couple of built-in apps (iPhoto and iMovie), I'm presented with a message that I need to log into the account that the apps were purchased with in order to update. Any ideas:

2. My machine is taking an inordinate amount of time to boot, specifically fully 35 seconds of gray screen before the Apple logo pops up and then another 10 seconds until I'm presented with the login screen. That doesn't seem right...

Edit: I found a reference to specifying a startup disk in System Preferences, and I did that. Now, mine boots as quickly as I expected. I suppose my question now is: why did I have to configure that setting on a brand new machine?

Thanks!

as far as 2, i have no idea. In reference to 1, any time you buy or update an app you have to enter this data

 

[Wynand32]

Did you migrate from another machine? Perhaps it did something to the startup disk settings.

As for the Apple ID, the iLife suite that comes with your Mac is tied to the Apple ID that you used to set it up. The first time you open up the App Store, the 3 iLife Apps request to be updated. Type in your Apple ID and you should be able to accept the updates.

Thanks for the responses!

Nope, didn't migrate from another machine.

Weird thing is, I did enter my Apple ID when I first started, the same one that the App Store is setup to use, and the one that I enter when it asks me to verify my account. Still get the message.

So, how does one go about doing a factory reset (i.e., all the way to the initial configuration)?

 

[GREEN4U]

Regarding #2 - I think you just have a lemon. BTO macs from online are notoriously worse than the ones in the store. Seems they ship more lemons.

- years of bad personal experiences and 3 yrs as an apple retail specialist.

 

[KPOM]

Thanks for the responses!

Nope, didn't migrate from another machine.

Weird thing is, I did enter my Apple ID when I first started, the same one that the App Store is setup to use, and the one that I enter when it asks me to verify my account. Still get the message.

So, how does one go about doing a factory reset (i.e., all the way to the initial configuration)?

You can enter Lion Recovery by rebooting and holding down CMD-R and then format and reinstall Lion, but that's fairly drastic.

http://support.apple.com/kb/HT4718

Maybe call Apple Support and ask them what might be happening with the ID.

 

[Wynand32]

Yep, calling support seems like the next step. Thanks!

 

[asting]

Regarding #2 - I think you just have a lemon. BTO macs from online are notoriously worse than the ones in the store. Seems they ship more lemons.

- years of bad personal experiences and 3 yrs as an apple retail specialist.

+1
I think mine does it typically under 10 seconds, closer to 5.

 

[Wynand32]

+1
I think mine does it typically under 10 seconds, closer to 5.

Yes, for some reason I just needed to set the system disk in System Preferences. It's now booting in under 10 seconds like it should.