In December 2017, I bought a new MacBook Air at Best Buy, and bought the $249 AppleCare plan to go with it. In mid-June 2018, the computer abruptly crashed on me as I was using it to take notes in an interview. I was unable to turn it back on. I took it into a local Apple dealer/repair shop (unaffiliated with Apple itself), they sent it into Apple under warranty. When it came back, the store said Apple had replaced the top case, trackpad and IPD cable. It worked fine again. Last *new* week, the machine crashed again just after I brought it home from a 10-day vacation. When I tried to turn it on, again, nothing happened. I took it into the same, local, unaffiliated dealer and they told me the computer’s insides look “pristine,” has no signs of liquid damage (I had just returned from a rainy New Orleans) and that they couldn’t get it restarted. So it has to be sent back to Apple again in California.
I have now owned four laptops including this one, and three desktop computers, since 1996. None has ever run out of gas during the first two years that I owned them.
So my first question is: Is there some way to figure out whether I got a lemon computer that will continue to plague me through the duration of my warranty and thereafter? And if it is a lemon, is there anything I can do about that? Do I have to pressure Apple?
I have now owned four laptops including this one, and three desktop computers, since 1996. None has ever run out of gas during the first two years that I owned them.
So my first question is: Is there some way to figure out whether I got a lemon computer that will continue to plague me through the duration of my warranty and thereafter? And if it is a lemon, is there anything I can do about that? Do I have to pressure Apple?
