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New Macbook Pro Problems

F

fogducker

macrumors newbie
Original poster
Aug 23, 2008
8
0
Got my macbook pro yesterday and installed boot camp with windows vista.

I'm getting two problems:

1.) when I close my lid of my mac while it's still on it goes to sleep which is fine. When I reopen the lid, after 10-15 seconds there's a click and the mac randomly shuts down. This has happened 4 times.. everytime. To restart my mac I have to press down on the power button for 5-6 seconds before it starts up. If I press it for 1-3 seconds it won't start up.


2.) On vista I can't do the one tap click. The scrolling is very erratic and I can't double tap to right click.



what should I do. i bought a macbook pro expecting it to work and now I'm stuck with this..
:mad:
 
fogducker said:
Got my macbook pro yesterday and installed boot camp with windows vista.

I'm getting two problems:

1.) when I close my lid of my mac while it's still on it goes to sleep which is fine. When I reopen the lid, after 10-15 seconds there's a click and the mac randomly shuts down. This has happened 4 times.. everytime. To restart my mac I have to press down on the power button for 5-6 seconds before it starts up. If I press it for 13 seconds it won't start up.


2.) On vista I can't do the one tap click. The scrolling is very erratic and I can't double tap to right click.



what should I do. i bought a macbook pro expecting it to work and know I'm stuck with this..
:mad:
Click to expand...

On the Vista side, did you install the Vista drivers from the Leopard DVD after Vista was successfully installed? Might help, don't know if full functionality is expected under Vista. I use a separate mouse.

The sleep/power thing, I've never seen, Better call that in or take it to the Genius Bar.

Good luck.
 
fogducker said:
...


1.) when I close my lid of my mac while it's still on it goes to sleep which is fine. When I reopen the lid, after 10-15 seconds there's a click and the mac randomly shuts down. This has happened 4 times.. everytime. To restart my mac I have to press down on the power button for 5-6 seconds before it starts up. If I press it for 13 seconds it won't start up.
Click to expand...

Are you on battery or AC power when this happens?

Repair disk permissions, and perform a PRAM and SMC reset and see if it helps.

If not, then probably it may be a hardware issue that needs to be checked out by Apple.

Do you have any software installed that may be misbehaving- something like caffeine, insomiax or other similar software?
 
panzer06 said:
On the Vista side, did you install the Vista drivers from the Leopard DVD after Vista was successfully installed? Might help, don't know if full functionality is expected under Vista. I use a separate mouse.

The sleep/power thing, I've never seen, Better call that in or take it to the Genius Bar.

Good luck.
Click to expand...

Yep i put in the first install disk and installed all of the drivers

I will post it in the genius bar

thanks alot
 
I'd say just take it back (unless it's user error).

I'm on my third MBP, and it's going back on Monday to get my fourth one. I think the recent batch (manufactured 6 weeks ago) is bad or something, I have yet to get a good laptop.

First one had vertical striping and warped keyboard. Second one had vertical striping (happened way more often than the first) and a noisy fan. Third one is perfect, except for a dark splotch in the screen. I tried to ignore the darker area, but it's nearly impossible, especially if you have any solid colors on the screen. Surfing the web is almost impossible, the dark areas in the screen always grab my attention and make my eyes freak out.
 
Baffles said:
I'd say just take it back (unless it's user error).

I'm on my third MBP, and it's going back on Monday to get my fourth one. I think the recent batch (manufactured 6 weeks ago) is bad or something, I have yet to get a good laptop.

First one had vertical striping and warped keyboard. Second one had vertical striping (happened way more often than the first) and a noisy fan. Third one is perfect, except for a dark splotch in the screen. I tried to ignore the darker area, but it's nearly impossible, especially if you have any solid colors on the screen. Surfing the web is almost impossible, the dark areas in the screen always grab my attention and make my eyes freak out.
Click to expand...

well my screen is fine it's just that it shuts off randoml and it akes a a couple seconds of pressing the power key to turn on teh laptop. The problem of taking it back is that one. I bought it online and secondly I'm leaving vancouver to fly to ontario for university this friday. I know there's an apple store on campus so do you think i should bring it there?
 
fogducker said:
well my screen is fine it's just that it shuts off randoml and it akes a a couple seconds of pressing the power key to turn on teh laptop. The problem of taking it back is that one. I bought it online and secondly I'm leaving vancouver to fly to ontario for university this friday. I know there's an apple store on campus so do you think i should bring it there?
Click to expand...

Supposedly it shouldn't matter where you bought it, though that's for genius bar/repairs. They should still let you exchange in store though. Also, if you're not leaving till Friday, why not go to the store? If it is indeed a hardware problem, they will take the old one from you right on the spot and bring out a new one for you, just make sure to bring the original box and the accessories with you. It's easy and painless.

I personally wouldn't (and it hasn't even been an issue on my returns yet) let them send out my new laptop for repair. They can give me a new one and repair the old one and sell it to someone else as a refurb.
 
Baffles said:
Supposedly it shouldn't matter where you bought it, though that's for genius bar/repairs. They should still let you exchange in store though. Also, if you're not leaving till Friday, why not go to the store? If it is indeed a hardware problem, they will take the old one from you right on the spot and bring out a new one for you, just make sure to bring the original box and the accessories with you. It's easy and painless.

I personally wouldn't (and it hasn't even been an issue on my returns yet) let them send out my new laptop for repair. They can give me a new one and repair the old one and sell it to someone else as a refurb.
Click to expand...
really? would they give me a new one on the spot? If that's the case I'll head to downtown tommorow. What should I say to them if they want to send it in for repairs?


oh yea I also bought my mbp with an upgrade to the hardrive so I'm not sure if they can give me a new one immediately
 
fogducker said:
really? would they give me a new one on the spot? If that's the case I'll head to downtown tommorow. What should I say to them if they want to send it in for repairs?


oh yea I also bought my mbp with an upgrade to the hardrive so I'm not sure if they can give me a new one immediately
Click to expand...

The laptop is 3 days old. By their sale policy, you have 30 days to declare that it wasn't functioning right out of the box and request an exchange. If they give you hassle on an exchange (which I don't think they will), tell them you're leaving for school and need the laptop, and that a new laptop shouldn't need to be repaired within 3 days. Do note, however, that if you allow them to send it out for repairs you waive your rights to request a new system.

As far as the upgraded hard drive, that may make it a bit of a hassle. You might have to wait to order a new one, or just downgrade to a non-customized system and get the difference in the money back.

Good luck tomorrow, I'm heading back with mine for the 4th time. I'm going to ask for some compensation, it's a pain having to return the laptop once a week, especially now that school is in session.
 
okay so i booked an appointment at the Genius Bar in Vancouver today. Arrived at 12:10 for the 12:15 appointment and had to wait 10-15 minutes. So the east european tech guy introduces himself to me and I tell him about my problem (power button/random shutdown). He doesn't believe me until I show him and he tries it 3-5 times. He looked absolutely confused. Then he goes on plugging in his external hard drive and doing some tests which fail. Then he tried to take out the battery casing. He had some difficulty with that then he tells me he thinks it's the battery's fault. But he's wrong. He tried the ram but it's not the ram's fault. It's 1:30 and the tech guy finally gives up and submits his repair report online. He then told me that because my macbook pro is customized that their scanners can't read the 'oct code' they can't exchange it or even downgrade my computer and give me the difference. He then called applecare with their phone then he left for lunch. I wait another 40 minutes until a product specialist tells me that she put in the case for me stating that my macbook pro was dead on arrival DOA and that someone from the DOA department will call me in the next 24-48 hours. They didn't give me a temp laptop because they let me keep the macbook pro that i got. As for delivery I'm probably going to arrange a delivery to my university in London Ontario.

So that got me thinking about what to say when they call back. I'm probably going to ask for a refund on the 23 dollars I paid for expedited shipping and if I can pull it off, the 15 bucks I paid for parking. lol.
 
so I called apple today and talked to the manager of customer service. She gave me $173 dollars back (150 for frustration and 23 for the expediated shipping when I ordered my macbook pro two weeks ago) and arranged for my new mbp to be shipped in 2-3 days
 
The issue you are having with the touchpad in Vista is an issue I also experience. I have the latest Boot Camp drivers, yet the touchpad refuses to register taps. You have to click the button. This issue may have been addressed with the newer MBPs, as I have a June 2007 model which also just recently started having GPU issues. Oh, Apple...

BTW, have fun at UWO. I'm a Londoner, myself.
 
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