My apologies if this is covered somewhere already. I looked but I'm exhausted, its 4am here and I need to get a plan in order.
My husband's new 2016 MacBook Pro wont wake up after going to sleep. The touch bar comes up, but it doesn't go beyond that. You have to hold down the power button and restart it. Any ideas what's going on? I'm not connected to any external monitors, I have done a fresh install with no applications. It happens 100% of the time, sleep=crash.
He bought I from B&H and they have Passover coming up on the 9th, closed for 10 days, plus the sale isn't going on any more to just buy a new one and send this one back to them for a refund. I'm going to cal in the morning... or I can take it to the Apple Store and hope they can do something. How does it work if we didn't buy it from them? What is their turn around like? Is there anything I can try or what should I do?
My husband's new 2016 MacBook Pro wont wake up after going to sleep. The touch bar comes up, but it doesn't go beyond that. You have to hold down the power button and restart it. Any ideas what's going on? I'm not connected to any external monitors, I have done a fresh install with no applications. It happens 100% of the time, sleep=crash.
He bought I from B&H and they have Passover coming up on the 9th, closed for 10 days, plus the sale isn't going on any more to just buy a new one and send this one back to them for a refund. I'm going to cal in the morning... or I can take it to the Apple Store and hope they can do something. How does it work if we didn't buy it from them? What is their turn around like? Is there anything I can try or what should I do?
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