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kwajo.com

macrumors 6502a
Original poster
Jul 17, 2002
895
0
Bay of Fundy
yesterday I took delivery of a shiny new 17-inch Powerbook. after marvelling through the packaging, and drooling over the system itself, I plugged it in to fire it up. Nothing happened. I tried resetting the PMU and pram, various battery tests, checked the RAM, almost everything I could do. I have never even heard the startup chime. can somebody with experience on powerbooks (this is my first one) maybe tell me somethingI should try before I go back to the retailer for a replacement. anything and everything you tell me will help, so post them all. thanks everyone!








p.s. the sooner the better!
 
Take it back immediately....

That's the best advice....

I'm of the opinion, if something is wrong from the beginning.... it'll always be trouble....

I know how you feel though, it took Apple 3 attempts to send me a decent PowerBook last Dec/Jan!!

Take it back.... and get it replaced...

G
 
Call the Apple number, they have a policy for DOA machines.
Dead On Arrival (DOA) Product: System Failure Out of the Box

An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Apple Care Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. Apple Care Technical Support will determine whether the product is DOA and offer you the following options:

* Replacement: The same product that you ordered will be shipped to you at Apple's expense. An Apple Store Sales Support representative will contact you within 24 hours of your call with the replacement product delivery time and the procedure for returning the DOA product.

* Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.

Product must be deemed DOA by Apple Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.
 
I made some calls, and with much difficulty, a new powerbook is shipping to arrive tomorrow. the only trouble is, due to stock shortages, I think it is the French version. . . .
 
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