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iPhone 14 Pro Max New ProMax woke up dead…

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xxMACxx

macrumors regular
Original poster
Jul 26, 2008
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Went to bed last night with my 14PM at 38% and put it on the charger as normal. Woke up this morning and it was unresponsive. Turning it on did nothing, plugging it into my MacStudio did nothing, but did a Volume Up, Volume Down, Power On hold and it finally came on. Been fine all day today with no issues.

Anyone else have an issue? Hopefully just a one time thing.

Thanks!
 
xxMACxx said:
Went to bed last night with my 14PM at 38% and put it on the charger as normal. Woke up this morning and it was unresponsive. Turning it on did nothing, plugging it into my MacStudio did nothing, but did a Volume Up, Volume Down, Power On hold and it finally came on. Been fine all day today with no issues.

Anyone else have an issue? Hopefully just a one time thing.

Thanks!
Click to expand...
I’ve had this happen twice with my 14 PM. It happened randomly during the day for me, not when charging.

I resolved it the same way you did and hopefully the next software update will permanently fix it.
 
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Mine rebooted sitting on the charger Sunday night. I knew because it asked me to enter the password after restart. I’ve seen these before on newly released iOS, devices etc. Hopefully a couple of software updates will sort it out.
 
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My 14PM was dead this morning. The Battery screen showed the following:

It missed my wake up alarm. It is like it just shutdown after 2 hours on MagSafe and then didn’t come back on until I reset it this morning.
 

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I'm hoping mine just sticks to the reboots and not shutdowns. Shutdowns are more of a pain due to the loss of alarms, people tryin to reach you etc. If we were on 16.3 I would be at the apple store exchanging but giving it and 16 just came out I'm hoping after a couple of updates it can be ironed out. It sounds like a few are seeing this so lets hope Apple is aware. There is another similar thread here in addition to one on reddit.

https://www.reddit.com/r/applehelp/comments/xi1667
 
That's truly unacceptable if it shuts off and doesn't come back on. (missed alarms as you had, missed communication)

I might be OK with a reboot that happened once in a blue moon, but a few times in a week - no way, that's not a stable system.
And a full shutdown - not at all.
 
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mistercoffee1 said:
That's truly unacceptable if it shuts off and doesn't come back on. (missed alarms as you had, missed communication)

I might be OK with a reboot that happened once in a blue moon, but a few times in a week - no way, that's not a stable system.
And a full shutdown - not at all.
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Too early to know what the problem is. More and more are popping up. When a new phone and ios version come out there are always issues like this at first. Look at the camera rattle issue. Some have it many don't. Apple says a fix is coming.
 
My wife's 14 Pro did this on day 2. Would randomly reboot while plugged in every 10-30 mins. We cleaned the charge port with a little isopropyl and that seemed to fix it, but as a brand new device, that shouldn't be happening. Talked to Apple support and demanded an express replacement. New one arrived 2 days later and has had no issues.
 
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richard371 said:
When a new phone and ios version come out there are always issues like this at first. Look at the camera rattle issue. Some have it many don't. Apple says a fix is coming.
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I get issues occurring on new phones.
But I've never had rebooting or shutdown issues on any of my iPhones that were bought close to launch with a x.0 or x.0.1 iOS version (4s, 5s, 6s Plus, 11). That's instability; I wouldn't tolerate it on a desktop PC as its not stable enough for whatever tasks I throw at it. I wouldn't tolerate a TV that kept rebooting or shutting down or a car that just decided to die.
I'd return/exchange.
 
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mistercoffee1 said:
I get issues occurring on new phones.
But I've never had rebooting or shutdown issues on any of my iPhones that were bought close to launch with a x.0 or x.0.1 iOS version (4s, 5s, 6s Plus, 11). That's instability; I wouldn't tolerate it on a desktop PC as its not stable enough for whatever tasks I throw at it. I wouldn't tolerate a TV that kept rebooting or shutting down or a car that just decided to die.
I'd return/exchange.
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I’ve got options. It’s not like I got it at a garage sale as is. It never happens when using the phone only charging. I’m not going to wipe/set up as knew as I have too much data i need in my backup and that never fixes anything. I may try to find one for store pickup and buy out right and keep it in the box sealed and if by day 14 on this phone if no improvement after next weeks updateI’ll return this one and swap. I almost skipped the 14 because I hate restoring everything, entering passwords and moving corporate email and tokens over. It is what it is. It is interesting I’m not the only one.
 
madrigal77 said:
My wife's 14 Pro did this on day 2. Would randomly reboot while plugged in every 10-30 mins. We cleaned the charge port with a little isopropyl and that seemed to fix it, but as a brand new device, that shouldn't be happening. Talked to Apple support and demanded an express replacement. New one arrived 2 days later and has had no issues.
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I’m also awaiting my express replacement. Was due to arrive today, but got delayed to tomorrow. Are these replacements new or refurbished models?
 
Yesss! I was just about to post this. Woke up about 1 hour ago. Went grab my 14 pro max off the MagSafe and it’s dead. No response from it at all. I still can’t get it to turn on.
 
Wittysparrow1 said:
Yesss! I was just about to post this. Woke up about 1 hour ago. Went grab my 14 pro max off the MagSafe and it’s dead. No response from it at all. I still can’t get it to turn on.
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Hopefully keep trying and let us know if it comes back. I know pressing the up down volume then the side button to reset can be difficult at times.
 
richard371 said:
Hopefully keep trying and let us know if it comes back. I know pressing the up down volume then the side button to reset can be difficult at times.
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After over an hour of trying to force restart it’s finally worked. I had the day off work today to luckily not having my alarm go off I didn’t impact me to much. If it happens again I will definitely be taking it in for a replacement. Having my alarm not go off on a work day is a big no from me.
 
My phone just randomly restarted itself. It was sat unused and just rebooted out of nowhere.
 
Could be abnormal battery usage - which to my experience, is normal for the first few days of a new phone. Phone is still indexing files, settings, etc. and can result in a heated phone and battery drainage. It should get better in a few days.

Other than that .. could be an issue; either software-fixed or something hardware-related.
 
Literally just had this situation happen to me. First time ever since owning the iphome 3gs so was pretty worried. Like you said up, down, hold started it back up but now i have concern itll do it again during alarms.
 
qpid360 said:
I’m also awaiting my express replacement. Was due to arrive today, but got delayed to tomorrow. Are these replacements new or refurbished models?
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Should be new. If anything going wrong or acting up during the 14 day window, I just return or exchange. Then still get another 14 days to make sure new okay.
 
A friend of ours got a new 14 Pro Max and the day after, it was dead. Nothing would revive it. No amount of button pressing, patters, charging, nothing. Next day, another round of force restarts and it began working again. No issues since.

I will say I have also had these issues with previous iPhones but only for 15/30 minutes. Never a full day.
 
Got my iPhone 14PM yesterday and woke up to a brick, thankfully it’s Saturday or I’d have missed my alarm. After about ten minutes of trying I got it to force restart. Hopefully it’s just as others have said, and it’s the indexing that over worked it

I did notice that when I was trying to set up via phone transfer from my 11, it failed twice and had to reset itself. Hopefully unrelated and it’s not a duff phone
 
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