I will try very hard not to make this too long... Several weeks ago I bought an Apple Watch 5 and then I upgraded my iPhone 7plus to IOS 13.3.1. Since then I am not getting my email notifications, on either the Watch 5 or the iPhone 7plus. Previous to this, my watch (1st gen) got all the notifications at the time of receipt, and of course i would decide if I wanted to read them on the iPhone or not.
Called Apple... and I have to say I have an outstanding agent who is trying everything to help. She has checked every part of setting up the phone to receive notifications... had me take screen shots and I had to send them to her. No improvement! She went into my phone and had me go all over the settings... everything was set right! I sent in several diagnostics and/or analytics to her for her to send upstream to her superiors. NO Improvement No notifications.
After a couple of weeks of this... she had me completely reset the phone and wipe out everything and reload things back. No improvement.
This problem follows me as I am off the Sprint system... WiFi only, and it follows me on Sprint only, no WiFi! Traveling in other cities for 6 days on different WiFi systems and different city Sprint signals... Still no Notifications.
At the very most, I may get a notification on my Watch 5 out of the blue, often several minutes or hours late.
I experimented a couple of weeks ago... I turned my old 6Plus on, to check if it would notify me (on WiFi only). The first several hours the 6Plus was the only thing giving me notifications! After a few hours it too failed to notify me of any emails.
I bought an iPhone 11 Pro Max... a nice phone... but you guessed it... no email notifications! Apple can't seem to figured this out. I called Sprint and they are perplexed! Both Sprint and Apple especially, have been very good and courteous with all of this.
This has been an ongoing problem now for over 4 weeks!
HELP... can anyone point me in the right direction? Anyone ever heard of this? What is left for me to do?
Thank you to those that read this whole thing! Ralph
Called Apple... and I have to say I have an outstanding agent who is trying everything to help. She has checked every part of setting up the phone to receive notifications... had me take screen shots and I had to send them to her. No improvement! She went into my phone and had me go all over the settings... everything was set right! I sent in several diagnostics and/or analytics to her for her to send upstream to her superiors. NO Improvement No notifications.
After a couple of weeks of this... she had me completely reset the phone and wipe out everything and reload things back. No improvement.
This problem follows me as I am off the Sprint system... WiFi only, and it follows me on Sprint only, no WiFi! Traveling in other cities for 6 days on different WiFi systems and different city Sprint signals... Still no Notifications.
At the very most, I may get a notification on my Watch 5 out of the blue, often several minutes or hours late.
I experimented a couple of weeks ago... I turned my old 6Plus on, to check if it would notify me (on WiFi only). The first several hours the 6Plus was the only thing giving me notifications! After a few hours it too failed to notify me of any emails.
I bought an iPhone 11 Pro Max... a nice phone... but you guessed it... no email notifications! Apple can't seem to figured this out. I called Sprint and they are perplexed! Both Sprint and Apple especially, have been very good and courteous with all of this.
This has been an ongoing problem now for over 4 weeks!
HELP... can anyone point me in the right direction? Anyone ever heard of this? What is left for me to do?
Thank you to those that read this whole thing! Ralph