Not having any luck with scanners

[allan]

Not having any luck with scanning on my M1 Mac mini and Sequoia 15.6.1 .

My Canon LiDE400 worked as recently as April of this year, and then stopped working. Bought another one and same thing. Then, tried an Epson V39 II and a Plustek Z300, and same thing.

Anyone else experience this? I tried: updating software, changing USB cables, plugging directly into the Mac mini, trying different USB ports, etc.

Here are the screenshots of the error messages:

Canon LiDE 400:

Epson V39 II (won't even let me install the software):

Plustek Z300:

I'm not upset, despite a huge waste of my time. I already started a return process for the scanners. I'm just massively disappointed that I cannot scan the last remaining photos from my shoebox of photos. I will have to resort to sending them out for scanning at one of those scanning services.

And I know it's probably not M1 Mac mini specific, maybe it's a macOS issue, I don't know. Just posting here in case anyone else knows what's going on and can offer a solution.

 

[allan]

Updated to Tahoe tonight and... the Canon seems to be working now? 😂

 

[Unami]

Got an old canon scanner that doesn't work when you first start image capture. You have to quit it and start it again to work. Have you tried that. Personally, I don't install any software from printer or scanner manufacturers, because they are oft buggy, ugly and take up ressources - if it doesn't work ootb on MacOS, it goes back.

 

[weckart]

Got an old canon scanner that doesn't work when you first start image capture. You have to quit it and start it again to work. Have you tried that. Personally, I don't install any software from printer or scanner manufacturers, because they are oft buggy, ugly and take up ressources - if it doesn't work ootb on MacOS, it goes back.

Pretty much any scanner you buy will require a driver and Apple doesn't bake those into macOS. You won't have to use the scanning software they supply, though, if you can live with Image Capture. VueScan seems to be the most feature rich software and supports an impressive list of scanners new and old without needing to install the manufacturer's drivers but it's no longer cheap.

 

[Gert S.]

+1 for Vuescan. Have been using this software for a long time already on Nikon Coolscan as well as Epson ET-series scanners.

 

[doobydoooby]

I gave up with Canon scanners a few years ago; they were always so far behind the curve that whenever the OS updated, it was a constant battle as the scanner would break for six months until they caught up. I know it doesn't really help, but just to say I haven't experienced any glitch due to a recent Sequoia OS update, so there must have been something machine-specific on your installation that got rectified with the Tahoe update; I have an HP machine these days, but it's communicating perfectly well on OS 15.6.1. I specifically wait a few OS updates to check for complaints because I use a Canon camera as a webcam, and Apple is hell bent on not allowing webcams that don't have a warning light, and an HP scanner printer that might just require a software update to play fair.....