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Notebook Battery Diagnostic Installer will not open

J

joechummer

macrumors newbie
Original poster
Apr 12, 2009
2
0
My MacBook Pro battery has gone south after less than 20 charge cycles, so our contact at Mac Depot gave us an installer that will create a bootable partition with the diagnostic on a flash drive.

The installer came directly from Apple, I believe, as the documentation that accompanied it is Apple-branded, and the application this installs is necessary to get a battery health check and to retrieve a special code (which is not the serial number) that Apple needs to determine whether all the batteries that have gone dead prematurely are covered under their replacement policy. So without this thing, our batteries are pretty much dead in the water.

When I run the installer, it hops in the Dock once or twice before writing to the crash log. I've tried running this installer on three different Intel-based MacBook Pros (all with the same battery problem), and all have the same result in the crash log. The installer will not even run on a PPC-based Mac (it gives an error about incompatibility with the system if you try). Running the installer as root also gets the same crashlog result. It won't do anything if ran in safe boot; it just hops once and closes, no crash log written at all.

Here's what the crash log says. Any suggestions?

**********

Host Name: d2its10556m
Date/Time: 2009-04-13 01:47:08.894 -0400
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Notebook Battery Diagnostic Installer
Path: /Users/plee/Desktop/Notebook Battery Diagnostic Installer.app/Contents/MacOS/Notebook Battery Diagnostic Installer
Parent: WindowServer [349]

Version: 1.1 (3T120)

PID: 468
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
0 libSystem.B.dylib 0x9010c812 _malloc_initialize + 992
1 libSystem.B.dylib 0x90002417 malloc + 29
2 com.apple.Foundation 0x927defbf _NSAPDataCreate + 26
3 com.apple.Foundation 0x927de93d NSPushAutoreleasePool + 37
4 com.apple.AppKit 0x93273621 NSApplicationMain + 62
5 ...ielddiags.batdiag.installer 0x00004daa main + 24
6 ...ielddiags.batdiag.installer 0x00001eea start + 54

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9010c443 ecx: 0x00000000 edx: 0x00000008
edi: 0x00000000 esi: 0x00000000 ebp: 0xbffffaa8 esp: 0xbffffa10
ss: 0x0000001f efl: 0x00010282 eip: 0x9010c812 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

Binary Images Description:
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0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x901c5000 - 0x90202fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
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Seems a bit of a mystery, but I noticed the log says you're running 10.4.11... Perhaps the installer is Leopard-only? Does it say what the system requirements are in the documentation?

This is just a guess because I think apps designed for higher operating system numbers pop up with a message saying you can't run it on this system... :(

All I can suggest is that you contact your Mac Depot 'contact' about it.
 
Tiger is system specific for intel macs.

It also won't run on Macs released with Leopard installed.
 
MarcBook said:
All I can suggest is that you contact your Mac Depot 'contact' about it.
Click to expand...

Basically, they just said to send my MacBook in, have them run the diagnostic (which takes all of 5 minutes), and then pick it up. Considering I am an IT technician and do this kind of thing for a living, this seems very excessive just for them to run a five-minute diagnostic that I should be able to run myself (and would save them and me time in the long run).

Sad fact of the matter is, just about all of the MacBook batteries in my department are all bad, which means we have to go through this rigmarole with every single one of them. Ridiculous.
 
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