O2 Refuse To Refund On Upgrades

[dogg]

Apart from the poor build quality, yellow screen, light leek, dodgy home button fit, battery life etc etc the final straw for me is the lack of charging support through my iPod Hi Fi or my Alpine car stereo ipod interface.

I upgraded through o2 store last Friday. Now their policy is that we "upgraders" are not allowed a cooling off period, as we get to see and use a demo phone before purchase. But what happens when you get the phone home and discover that the new phone will not work with £600 plus of accessories that the 1st gen phone did.

I think its time to call in trading standards r some similar kind of authority and teach them a lesson.

Good customer service costs nothing, so why are we paying for their lack of it??!!!

 

[sneeks]

Surely any new contract/credit agreement has to come with a cooling off period?

 

[sneeks]

Reading their T&C's suggests that you can only cancel if you upgraded online:

11.2 This right to change your mind about your Service Agreement does not apply if you are an existing customer, unless you have purchased via distance means in accordance with paragraph 11.3 below.
11.3 If you are a new or existing Consumer Customer who has purchased your Service via distance means such as via the O2 online shop or over the telephone, you may cancel this Agreement up to 14 days after the date that you receive your SIM Card (the “Distance Sales Trial Period“) as long as you notify us in writing within this 14-day period. Once you have notified us of the cancellation, then any sums paid by you will be reimbursed within 30 days. You agree that if you use your SIM Card to connect to the Network during the Distance Sales Trial Period then you will lose your right to cancel within the Distance Sales Trial Period and you will be responsible for any Charges incurred.

 

[ElecEagle]

Good customer service costs nothing

Neither does good research prior to buying something. Sorry, but the fact that the new iPhone 3G wouldn't work with any of the 2G accessories was known and well published before July 11.

 

[nathans89]

I got a new contract as i have a self pwned 1st gen iphone, but yes i do find it extremely annoying how i must buy all new stuff for it, the only this i dont have to rebuy is a silicon case because it stretches and fits nicely... also my motorola bluetooth headset refuses to work with either my 1st gen or iPhone 3g, guy at O2 store said I have to use an apple one... i told him where to stick it and was escorted from the store... heard same thing from other store... didnt get angry tho... i feel your pain!

 

[sneeks]

Removed

 

[dogg]

Neither does good research prior to buying something. Sorry, but the fact that the new iPhone 3G wouldn't work with any of the 2G accessories was known and well published before July 11.

Thats fair enough, but my point is the lack of customer service-not my researching skills. If it was well published why were there no warnings in stores, websites or even on the box??

Going by other threads i am not alone, and i am positive that the other 1,00,000 buyers to date were not all aware of this problem.

 

[tallyho]

my motorola bluetooth headset refuses to work with either my 1st gen or iPhone 3g, guy at O2 store said I have to use an apple one... i told him where to stick it and was escorted from the store...

really?

 

[HeavenDivine]

I got a new contract as i have a self pwned 1st gen iphone, but yes i do find it extremely annoying how i must buy all new stuff for it, the only this i dont have to rebuy is a silicon case because it stretches and fits nicely... also my motorola bluetooth headset refuses to work with either my 1st gen or iPhone 3g, guy at O2 store said I have to use an apple one... i told him where to stick it and was escorted from the store... heard same thing from other store... didnt get angry tho... i feel your pain!

you idiot.

 

[RevolutionOne]

Neither does good research prior to buying something. Sorry, but the fact that the new iPhone 3G wouldn't work with any of the 2G accessories was known and well published before July 11.

Was it on the Apple site??

When I worked at Apple, I was always told that unless its on Apple.com then it's not official. I don't think I ever knew about it 'til quite recently.

dogg; I still haven't recieved my iPhone 3G yet, can I have yours??!! (if its 16gb black of course

 

[t0mat0]

Apart from the poor build quality, yellow screen, light leek, dodgy home button fit, battery life etc etc the final straw for me is the lack of charging support through my iPod Hi Fi or my Alpine car stereo ipod interface.

I upgraded through o2 store last Friday. Now their policy is that we "upgraders" are not allowed a cooling off period, as we get to see and use a demo phone before purchase. But what happens when you get the phone home and discover that the new phone will not work with £600 plus of accessories that the 1st gen phone did.

I think its time to call in trading standards r some similar kind of authority and teach them a lesson.

Good customer service costs nothing, so why are we paying for their lack of it??!!!

Anyone want to start a Watchdog or similar thread, and get some action, rather than just exasperated hand waving?

To be honest, even if it is in their contract, if it breaks UK law, the UK law overrules i'd imagine. Something for Trading Standards. Try going through O2's higher up management - "escalation" first though.

 

[RevolutionOne]

I bet it would end up on watchdog anyway. They love bringing down popular companies/items

I'm sure I remember the 1st gen being on it sometime too..

I'd complain about shoddy dealings with Carphone Warehouse in an instant..

Look what i found about the previous launch,
http://news.bbc.co.uk/1/hi/business/7115830.stm

 

[Ori]

I bet it would end up on watchdog anyway. They love bringing down popular companies/items

I'm sure I remember the 1st gen being on it sometime too..

I'd complain about shoddy dealings with Carphone Warehouse in an instant..

Look what i found about the previous launch,
http://news.bbc.co.uk/1/hi/business/7115830.stm

Oh they push the insurance harder then any drug dealer!!!

The thing that gets me is when I upgraded I told them I don't need insurance as I already have it. Again they lied and said that theirs was better and the same price. They kept trying to bully me in to taking it and said I could cancel after 3 months.

Let me see.

CPW insurance. £11.50 per month
O2 premium insurance. £7.50 per month worldwide replacement service.

Ermm why would I? They also tried to push this on my ex wife. Luckily I briefed her correctly.

 

[iNfowarrior]

Thats fair enough, but my point is the lack of customer service-not my researching skills. If it was well published why were there no warnings in stores, websites or even on the box??

Going by other threads i am not alone, and i am positive that the other 1,00,000 buyers to date were not all aware of this problem.

No matter how you swing it, no one is responsible for your own ineptitude but YOU.

 

[sananda]

I think its time to call in trading standards r some similar kind of authority and teach them a lesson.

first, i think you should make your own enquiries as to the suitability of iphone 3G for your own particular purposes.

second, distance selling regulations apply only apply goods and services not sold in person.

third, i don't really see that you have a valid complaint.