One more reason Apple is a great company

[Gizmotoy]

This didn't really fit anywhere well, and I thought this was the best fit. Hopefully it doesn't annoy anyone here.

You see, I was a disgruntled PowerBook 12" owner. It was my first Mac, and I loved it... at first. I had more problems with it than I can count (display hinge, trackpad, ComboDrive), and today my ComboDrive failed for the 4th time. Obviously, I was less than happy. Apple reassured me that this is extremely unusual the last time I had it in, but apparently I have the worst luck in the world.

So I took it to the Kenwood (Cincinnati) Apple Store and asked to speak with a manager. About 40 minutes later I walked out with a brand new black MacBook. It was much appreciated after the frustration I went through with that particular PowerBook. I was just lucky I was able to use my wife's iBook to continue my grad school research while my PowerBook was off being fixed each time.

How many companies would replace a 3 year old laptop with a brand new one because the customer was having problems with the same component over and over? Not too many, I'd bet.

- An extremely happy Apple customer

 

[Demon Hunter]

Glad to hear it was resolved.

And that is strange, the 12" PowerBooks are reliable little buggers.

 

[xfiftyfour]

Wow, that sucks that you had so much trouble, but it's great to hear that Apple took care of ya. Really, that's how it should be, but you're right - not many companies would have done that.

 

[pianoman]

congrats! i'd love to take in an old machine and get a brand new one for no cost but all mine are working properly...

 

[Reflow]

That's great to hear that they replaced it. Do you know why they gave you a brand new black MacBook instead of a MBP. That seems odd because you had a PB.

 

[Coca-Cola]

The customers always right.

I am so glad you could use your powerbook for three years and then get a new macbook for free. That really makes me want to pay 1200 dollars in cash to replace my old powerbook.

 

[0007776]

That's great to hear that they replaced it. Do you know why they gave you a brand new black MacBook instead of a MBP. That seems odd because you had a PB.

It was probably because the macbook was the replacement for the 12" powerbook.

 

[Gizmotoy]

That's great to hear that they replaced it. Do you know why they gave you a brand new black MacBook instead of a MBP. That seems odd because you had a PB.

I suspect they go by the original purchase price if the model no longer exists, as it does in the case of the 12" PB. My 12" cost $1599 + $120 for the wireless card at the time, and the 15" MBP starts at $1999.

To be honest, I probably wouldn't have accepted (or kept, at least) a MBP. I loved the size of the 12", and the MB is the closest thing now. I would have preferred a 13" MBP, but I'm happy with the outcome. Plus AppleCare is cheaper, which I'll most definitely be buying because of this experience.

So it worked out good for me. I'm quite happy.