Changes to the way OneDrive syncs files and folders on Mac has caused upset among users of the cloud storage service, following Microsoft's rollout last month of a new "Files On-Demand Experience" for Macs running macOS 12.1 and later.
In a change coming with macOS 12.3, currently still in beta, Apple is deprecating the kernel extensions originally used by OneDrive's syncing features, so the Mac client is now using Apple's File Provider extensions instead. Microsoft says this new technology stack should make the feature "much better integrated with the operating system compared to the first version." Judging by feedback though, that has not been the experience of many users, with slowdowns and bugs variously reported.
Worsening matters, in tandem with the new macOS extensions integration, Microsoft has also made Files On-Demand the default behavior of its OneDrive client. The Files On-Demand feature is designed to allow users to access files in the cloud without having to download them and use storage space on their Mac. Previously, it was an optional feature and users could disable it. However, the latest update has controversially removed the original user setting to disable it, further angering customers who now have no way of keeping local copies of their synced files.
What this has meant in practice for many users is that any local copies of files synced to OneDrive have been summarily wiped from their Mac since the update was rolled out. Responding to the change on Microsoft's community answers forum, one customer complained:
Responding to the question, another user wrote:
Microsoft includes an ability in OneDrive's Finder integration to mark synced files as "Always Keep on This Device" (internally referred to as "pinning"), and some users have resorted to exhaustively re-downloading all their files and folders using this option, but not without a high degree of syncing fails. Another user writes:
On top of these errors, some users are also experiencing problems with files refusing to download or open correctly in their default application. One Redditor posts:
Hundreds of similar complaints about the enforced changes and associated bugs can be found on Microsoft's OneDrive blog, the MacRumors Forums, and scattered over Reddit, with many users saying they will move to a rival cloud storage syncing solution unless the ability to store synced files locally is brought back and the syncing bugs are fixed. We've reached out to Microsoft to provide more clarity on the situation and will update this article if we hear back.
Article Link: OneDrive Mac Users Unhappy With Buggy Update That Removes Ability to Keep Local Copies of Synced Files
Last edited:
