Sorry for the delayed response.
The problem is, when I receive a document in this form, i cannot print it out (bits missed of top and bottom). Also i am not worried about the formatting, but when i try to, for example, make it a4 portrait to just print the text, it, well, i'm not sure what it does, the page size certainly isnt a4.
I have look at my friends document on his PC. Seems that the doc is set up as a4 landscape - but the pages are a5 when displayed. I think he has set it up so that you are working on A5 but when printing it prints on A4 paper but as though you are producing an A5 booklet. If that makes sense - eg when printing an 8page A5 doc it prints page 1 and 8 on the same A4 page.
It can't be that an advanced feature on Word as the peron in question isnt that advanced!!!!
In case it matters I have a Deskjet 940c. He prints to a similar A4 printer. I did notice in his printers list his default is Microsoft Image Writer or something like that.
Any ideas?
PS I think my printer is set up for A5.....