OS crashing while in FCP

[jkaz]

Hi,

I'm actually writing about an issue a friend of mine is having.

He's on FCP 4, 10.4 (i think) on a dual 2.5 G5

Friday, he was editing fine no problems, Saturday, the OS crashed multiple times while he was editing, he did disc warrior, permission repair, etc.

The crash was the one where it goes to a gray screen with the message in multiple languages (what's the screen called?)

I believe his hard drives are new.

I told him to try swapping in different RAM but since there were no chimes on boot, I doubted this would matter.

Any tips or advice would be greatly appreciated!

Jeff

 

[spinnerlys]

The screen is called the Kernel Panic message, maybe there is some better term for it like Grey Screen of Death.

What did he do, while editing? Effects, trimming, cutting, audio, ....?
Is it always at the same time (timeline or system running time)?

Are software and media files on separate drives?

Did he update to the newest version of FCP through Software Update?
(I don't know what the last version of FCP 4 was, so I can't tell)

What source material is used?

Look at CreativeCow.net's FCP forum for additional help, if it really only occurs during FCP usage.

 

[jkaz]

thanks for the response!

it seems that after regular function on friday, the kernel panics started and increased in intensity.

now he can't even run disk repairs or anything like that without it going to kernel panic

thanks!

 

[RatVega]

Most (repeated) kernel panics are caused by recent changes in hardware or software, so that's where to start your troubleshoot. You can also look into the crash logs to see what was happening as it crashed if you're sufficiently geeky.

 

[jkaz]

where can i find the crash logs?

thanks!