[OSX 10.8.5] Software update won't open & Mavericks update issue

[MacDude21]

I'm trying to update a family member's MacBook Pro that's on 10.8.5 to 10.9, so I first went to software update, clicked it, but the update window never opened. I went to the app store but on the mavericks thing it said "An error has occurred" next to the FREE UPGRADE button. Should I just click it or is something wrong? I am used to 10.6.8.

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Nervermind, the Software Update button goes to mavericks on the app store. But it still says the error has occurred.

 

[AcesHigh87]

Is there anything else with the error message. Screenshot it perhaps?

Also, what year is the macbook pro?

 

[MacDude21]

Is there anything else with the error message. Screenshot it perhaps?

Also, what year is the macbook pro?

I will give a screenshot towmaro, but how do I find the model?
Also, you need to quote when responding so it gives the person you're responding to a message.

 

[MacDude21]

That is what it shows when I click software update.

 

[MacDude21]

Is there anything else with the error message. Screenshot it perhaps?

Also, what year is the macbook pro?

How do I find the model???

 

[CrickettGrrrl]

How do I find the model???

Click the black Apple in the top menu bar, then select "About this Mac" and then click on "More info".

 

[MacDude21]

Click the black Apple in the top menu bar, then select "About this Mac" and then click on "More info".

It's a MacBook Pro 9,2 specs are 2.5 ghz intel core i5 4gb ram intel hd graphics 4000. 512 mb

 

[AcesHigh87]

That model is definitely compatible, that was the easy one to try and debunk haha. Got this response off another forum, worth trying:

Hold the Shift key while your computer is starting and try to download OS X Mavericks in safe mode. If you can't, I recommend you to contact with the Mac App Store support > http://www.apple.com/support/mac/app-store/contact