Here is my experience for those in the same boat:
I attempted to order from ATT on pre-order day. The first attempt failed with a please try again message. I tried again a few hours later, same message.
I attempted a third time with Apple and succeeded in getting two orders in (one for each eligible family plan line.) I received both confirmations that night.
Wednesday night I got an email from ATT that one order succeeded with them but was canceled since it was a duplicate. The next morning I got a confirmation of a second order from ATT. I now had 2 confirmed orders from Apple, and one for both lines with ATT.
Realizing this would not be good...I canceled the ATT order right away and immediately had them put in an urgent case to revert my eligibility status before Apple re-checked pre-shipment.
Sunday I decided to check my order status since most people were getting ship notifications. Not yet shipped... aw man!
I called Apple to double check and guess what? ATT was too slow to revert my status (actually had not done so yet on Sunday) and Apple now shows the dreaded "carrier rejected" note on my orders. I explained the situation to Apple and gave them the urgent case number. I then called ATT and they were able to revert my eligibility status Sunday night, however Apple still has my orders "in review" and not yet shipped.
The only good news? They haven't been canceled yet either.
I am left wondering when they will arrive if they do in fact do ship without being canceled.
I attempted to order from ATT on pre-order day. The first attempt failed with a please try again message. I tried again a few hours later, same message.
I attempted a third time with Apple and succeeded in getting two orders in (one for each eligible family plan line.) I received both confirmations that night.
Wednesday night I got an email from ATT that one order succeeded with them but was canceled since it was a duplicate. The next morning I got a confirmation of a second order from ATT. I now had 2 confirmed orders from Apple, and one for both lines with ATT.
Realizing this would not be good...I canceled the ATT order right away and immediately had them put in an urgent case to revert my eligibility status before Apple re-checked pre-shipment.
Sunday I decided to check my order status since most people were getting ship notifications. Not yet shipped... aw man!
I called Apple to double check and guess what? ATT was too slow to revert my status (actually had not done so yet on Sunday) and Apple now shows the dreaded "carrier rejected" note on my orders. I explained the situation to Apple and gave them the urgent case number. I then called ATT and they were able to revert my eligibility status Sunday night, however Apple still has my orders "in review" and not yet shipped.
The only good news? They haven't been canceled yet either.
I am left wondering when they will arrive if they do in fact do ship without being canceled.