Out of Warranty Keyboard Repair: Free or not?

[James.K.Polk]

Had my old 2016 Macbook’s Keyboard replaced under what I assumed was Apple’s program (that’s what I was told, anyway).

However, after my visit I received a work authorization/invoice for the full amount - but unlike in-warranty work, it does not deduct to $0.00. It does say “Warranty Status: Quality Program (E1).” Any advice? Should I call and cancel, or will the fee be waived?

 

[winterny]

You should ask the store before the work is completed how this will be handled.

Apple was clear that this generally should be a free repair, unless there was some other issue wrong with your laptop.

 

[James.K.Polk]

You should ask the store before the work is completed how this will be handled.

Apple was clear that this generally should be a free repair, unless there was some other issue wrong with your laptop.

Okay! No other problem was identified to me. I’ll give them a call and confirm. I imagine if it was going to cost so much, the tech would have made sure with me...