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OWC Return Policy
- Thread starter drlunanerd
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drlunanerd said:
Actually it has been the opposite for me. I never heard of not paying shipping to return a defective item?
Foxglove9 said:
Apple for example will send you a prepaid FedEx label that you print out and slap on your Macs box. Then you just drop it off or have it picked up by FedEx at no cost to you.
I've had to return a few defective items to OWC before, and yeah, while I do find that irritating, I'd say the majority of places that deal by mail don't pay your return shipping.
drlunanerd said:3 out of the 4 hard drive enclosures I bought recently from OWC were faulty.
I've just had to pay expensive return shipping to them and OWC will not refund me for it.
I've never had to pay to return defective goods that a supplier has sent me.
OWC say that if they send you the wrong goods then they'll pay for return shipping, but if the goods arrive smashed to bits or not working at all, it's your problem and you have to pay to get them back to OWC.
I won't buy anything from OWC again having been stung by this unfair policy. They've lost a customer for life and I'll advise my clients and friends not to use them in future
did you read over any fine print from their return policy? i've never bought anything from them before so i'm not being smart...just a suggestion. i've actually never heard for a company refunding for shipping costs. i've heard of them refunding for faulty products, but not for shipping back to them.
good luck though.
keebler
SpankyPenzaanz said:
They were in the same shipment. I was never the fool.
Once bitten, twice shy.