Owner Lockout screen

[AL2TEACH]

She is the owner (sister)and I was going to update her iPhone and the puter wanted #password.

She spaced it out (brain fart) tried to many times and laid the phone down. Anyway, the message on the phone states owner locked out in scrolling languages. She has an iCloud account where she can see her phone and of course the Apple ID page and info.The last update I did for her was to her computer and I was wondering if that back-up has her photos in case the only way out of this mess is to erase everything. Gawd, neat idea for the lockout but owners do have brain farts. I also posted this in the Apple forums. Thanks

 

[MegaBlue]

By “owner lockout screen” are you referring to Activation Lock?

If so, There are only two methods that can truly remove activation lock:

1) When prompted after a restore, enter the Apple ID information for the account originally associated with the device.

2) Provide an official receipt/proof-of-purchase from an authorized Apple retailer (a carrier store, Apple Store, Best Buy, etc.) that includes date of purchase and the device serial number or IMEI to Apple Support. Apple will not provide assistance without this documentation, and third party unofficial resellers and websites such as eBay, Swappa, and so on are not guaranteed service and will most likely be denied.

If there’s no way to achieve proof of purchase documentation, and you have no way to reset the Apple ID password, then there is nothing you can do but recycle it, as the device is a paperweight. Services that claim to remove or bypass activation lock are fraudulent. Most are scams, though some rely on jailbreak exploits on specific older device to bypass the screen. However, these methods do not actually remove activation lock, and so many features, such as any feature related to iCloud, are not available. Often times these methods even result in features like iMessage and FaceTime being locked out.

In the future, keep important passwords such as an Apple ID something either easy to remember but complex, or stored somewhere safe like a password vault or physical storage box.

 

[AL2TEACH]

By “owner lockout screen” are you referring

Yep. We went to an Apple store and told them we had everything except a receipt. Make a long story short by not adding my thoughts to it, lol. They said when that screen comes on, the phone was already erased and nothing to do but setup as new and use a backup to recover info. It was all good, the only thing lost were the photos she had on the phone, trip to England and France. I guess, Apple should really stress to it's customers to keep your receipts no matter how old they might because all other info about ownership is useless in this case. I just thought the whole thing was piss poor.