I returned my iPad Air today for a retina Mini. The way they released the Mini today was perfect - I don't have the time or desire to wait in line (those Samsung commercials really are spot on), but doing it this way was perfect. I bought it online, paid for the Mini and a case, and then went to the Apple store. I didn't even have to wait long in the store, three Apple employees were quick to help me and talk to me about the Mini. I was in and out of the store in about 10 min, would have been faster if I didn't stop to chat for a few.
Good job, Apple!
Good job, Apple!