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iPhone Phone continually asks for brother's Apple ID/password

J

james92se

macrumors 6502a
Original poster
Jun 21, 2010
818
27
Dallas, TX
Installed ios 7 last night. Restored from iCloud backup, and now my phone repeatedly has a pop up with my brother's Apple ID/email address and asks for his password. This never happened to me previously.

I feel it is likely tied this - about a year ago he restored his iphone on my iTunes account on my laptop. I noticed at some point after that (not immediately, it was a month or two) that I had a bunch of music on my phone that he had purchased through iTunes. I figured somehow this happened when he restored his phone on my computer.

Now, my laptop has been reformatted since then and last night I downloaded iTunes for the purpose of installing ios 7. iTunes is completely bare and has no library/music/anything.

It looks like what my phone is trying to do is download his music from iTunes. If I go to iTunes on the phone I have 100+ songs stuck in the downloads section the vast majority of it is his. They show "download error. Tap to retry". If I tap it it does nothing but will then a minute or two later pop up with his Apple ID and ask for his password.

Now, I don't even particularly WANT his music. How can I get rid of it in the download section and get rid of the popups?
 
james92se said:
Installed ios 7 last night. Restored from iCloud backup, and now my phone repeatedly has a pop up with my brother's Apple ID/email address and asks for his password. This never happened to me previously.

I feel it is likely tied this - about a year ago he restored his iphone on my iTunes account on my laptop. I noticed at some point after that (not immediately, it was a month or two) that I had a bunch of music on my phone that he had purchased through iTunes. I figured somehow this happened when he restored his phone on my computer.

Now, my laptop has been reformatted since then and last night I downloaded iTunes for the purpose of installing ios 7. iTunes is completely bare and has no library/music/anything.

It looks like what my phone is trying to do is download his music from iTunes. If I go to iTunes I have 100+ songs stuck in the downloads section the vast majority of it is his. They show "download error. Tap to retry". If I tap it it does nothing but will then a minute or two later pop up with his Apple ID and ask for his password.

Now, I don't even particularly WANT his music. How can I get rid of it in the download section and get rid of the popups?
Click to expand...

It sounds like you guys share either the same Apple ID or iCloud account?
 
Tyler23 said:
It sounds like you guys share either the same Apple ID or iCloud account?
Click to expand...

We don't share the same Apple ID or iCloud account. We never even historically used the same computer for iTunes. The only intertwining we've ever had ever since the very first iPhone was last summer when he restored his phone on my laptop and then I noticed quite a while later a bunch of his music on my phone. I assume when he plugged his phone in my desktop iTunes sucked all his music off, then the next time I was plugged in it stuck it onto my phone or something.

It didn't cause me any issues (until now) so I never bothered with trying to get the music back off or anything.
 
james92se said:
We don't share the same Apple ID or iCloud account. We never even historically used the same computer for iTunes. The only intertwining we've ever had ever since the very first iPhone was last summer when he restored his phone on my laptop and then I noticed quite a while later a bunch of his music on my phone. I assume when he plugged his phone in my desktop iTunes sucked all his music off, then the next time I was plugged in it stuck it onto my phone or something.

It didn't cause me any issues (until now) so I never bothered with trying to get the music back off or anything.
Click to expand...

Hmm, I don't doubt you, it's just strange, iTunes shouldn't even let that happen with different Apple IDs, although maybe it's possible if that music was not bought through iTunes. My music is about 50/50 from iTunes and CDs, etc..But I have not had anyone else's iDevices synced/restored through my computer.

Try signing out and back in the iTunes/App store with your Apple ID and alsoiCloud on your phone?
 
Tyler23 said:
Hmm, I don't doubt you, it's just strange, iTunes shouldn't even let that happen with different Apple IDs, although maybe it's possible if that music was not bought through iTunes. My music is about 50/50 from iTunes and CDs, etc..But I have not had anyone else's iDevices synced/restored through my computer.

Try signing out and back in the iTunes/App store with your Apple ID and alsoiCloud on your phone?
Click to expand...

I signed out and back in, still the same thing unfortunately.

batting1000 said:
Who's backup did you restore from?
Click to expand...

I restored from mine. My iCloud backup settings don't even show his iCloud or his settings or email address or anything. All of my settings/apps etc restored properly last night. The only thing tied to his account is this darn music. I didn't get any of his contacts/apps/settings/etc.
 
james92se said:
I restored from mine. My iCloud backup settings don't even show his iCloud or his settings or email address or anything. All of my settings/apps etc restored properly last night. The only thing tied to his account is this darn music. I didn't get any of his contacts/apps/settings/etc.
Click to expand...

It might be best to do a full restore without putting the backup on afterwards.
 
falconeight said:
Thats why go to iTunes/app store in settings and change the email address.
Click to expand...

His email address doesn't show in there. It's just mine. What do you suggest I change it to? I logged out and back in but still the same issue.

batting1000 said:
It might be best to do a full restore without putting the backup on afterwards.
Click to expand...

Well then how would I get my apps/contacts/music/settings etc?
 
james92se said:
We don't share the same Apple ID or iCloud account. We never even historically used the same computer for iTunes. The only intertwining we've ever had ever since the very first iPhone was last summer when he restored his phone on my laptop and then I noticed quite a while later a bunch of his music on my phone. I assume when he plugged his phone in my desktop iTunes sucked all his music off, then the next time I was plugged in it stuck it onto my phone or something.

It didn't cause me any issues (until now) so I never bothered with trying to get the music back off or anything.
Click to expand...
Have you tried making sure there's no trace of his music or anything else that might have gotten transferred either on your iPhone, in your iTunes, and/or in your iCloud (perhaps even just backed up somewhere)?
 
james92se said:
Well then how would I get my apps/contacts/music/settings etc?
Click to expand...

Contacts would be in iCloud if you saved them there, apps can be dragged over from iTunes if you sync them there, music can be dragged over from iTunes if you have your songs synced there, and settings would have to be changed manually.

It's the only way that will probably get rid of the apple ID prompts.
 
I'll chime in, to help out the OP.

I have been getting this prompt for years, since iOS 3 to now iOS 7. I finally figured it out 3 days ago. It turns out I had an app purchased from my brothers account on my phone, so when "Auto" update came out with iOS 7 I would find it randomly asking for a password for my brothers apple ID. (of course being the techie in the house, I knew it) So it would update the one app that wasn't mine on the phone.

So, I would suggest going though and making sure all music/apps/audiobooks/podcasts all belongs to you.
 
Nyy8 said:
I'll chime in, to help out the OP.

I have been getting this prompt for years, since iOS 3 to now iOS 7. I finally figured it out 3 days ago. It turns out I had an app purchased from my brothers account on my phone, so when "Auto" update came out with iOS 7 I would find it randomly asking for a password for my brothers apple ID. (of course being the techie in the house, I knew it) So it would update the one app that wasn't mine on the phone.

So, I would suggest going though and making sure all music/apps/audiobooks/podcasts all belongs to you.
Click to expand...

Is there an app the OP has that his brother downloaded for him that's trying to update?
 
C DM said:
Have you tried making sure there's no trace of his music or anything else that might have gotten transferred either on your iPhone, in your iTunes, and/or in your iCloud (perhaps even just backed up somewhere)?
Click to expand...

Well evidently there must be some trace of his music somewhere. Like I said his music showed up on my phone (and had the album artwork and was playable) so I know it was on the phone for sure. There's no way it would be on iTunes because like I said it reformatted my computer, and the computer is completely bare right now. I did a fresh install of iTunes solely to install ios 7. So there's no way his music was on my physical desktop iTunes.

If I could figure out how to delete all his music I would just do that, then backup to iCloud making my most recent backup "clean". But I can't delete his music it seems to have me stuck in pending download purgatory.

batting1000 said:
Contacts would be in iCloud if you saved them there, apps can be dragged over from iTunes if you sync them there, music can be dragged over from iTunes if you have your songs synced there, and settings would have to be changed manually.

It's the only way that will probably get rid of the apple ID prompts.
Click to expand...

I hate iTunes and don't use it, especially not now (in the physical desktop sense). I have always had trouble with it deleting crap or adding random crap to my phone with each sync so I was overjoyed when OTA updates and iCloud came along. Of course I realize most of that was my inability to figure it out. Nonetheless, I don't have my music synced in iTunes.

Nyy8 said:
I'll chime in, to help out the OP.

I have been getting this prompt for years, since iOS 3 to now iOS 7. I finally figured it out 3 days ago. It turns out I had an app purchased from my brothers account on my phone, so when "Auto" update came out with iOS 7 I would find it randomly asking for a password for my brothers apple ID. (of course being the techie in the house, I knew it) So it would update the one app that wasn't mine on the phone.

So, I would suggest going though and making sure all music/apps/audiobooks/podcasts all belongs to you.
Click to expand...

Good insight. Though I already know a lot of the music (100+ songs) belong to him. I've already theorized his music is the problem. The question is how do I get rid of it?
 
I had a problem for years where iTunes would keep trying to download apps, TV shows and songs that I didn't want. Even if I let them download, if I later deleted them, they would try to download again.

The only way to get rid of it was to email Apple and ask them to clear all of my pending downloads.
 
It's the app auto updater. Your brother at some point signed it to his itunes account and downloaded some app. Go to the app store and see what apps are waiting to download, those are the ones, simply delete them and the constant reminder goes away.
 
Something similar happened to me when I restored to iOS for the first time. The music purchased by your brother has his Apple ID "burned" into it, and if you got those files in your iTunes library via flash drive, email, etc. and they were then synced onto your iPhone before you updated to iOS 7 they will be in your backup. You should be able to just sync your iTunes library like normal. Once the sync is complete, if you go into the iTunes App you can tap on the pending downloads and it should clear them from the list.
 
chazcron said:
It's the app auto updater. Your brother at some point signed it to his itunes account and downloaded some app. Go to the app store and see what apps are waiting to download, those are the ones, simply delete them and the constant reminder goes away.
Click to expand...

It's not an app trying to download, it's his music. It's constantly trying to download his music as I described several times above. I can see all his music (100+ songs) waiting to download in the iTunes store.

The question remains how do I delete them?

Zexel said:
Something similar happened to me when I restored to iOS for the first time. The music purchased by your brother has his Apple ID "burned" into it, and if you got those files in your iTunes library via flash drive, email, etc. and they were then synced onto your iPhone before you updated to iOS 7 they will be in your backup. You should be able to just sync your iTunes library like normal. Once the sync is complete, if you go into the iTunes App you can tap on the pending downloads and it should clear them from the list.
Click to expand...

When you say sync my iTunes library like normal do you mean I should sync, physically via the USB cord, to iTunes on my desktop?
 
Have you tried going to Settings/iTunes & App Store, and disabling the automatic downloads and the "show all"?

Beyond that, just put your **** in the iCloud already, wipe the phone, and set it up as a new phone. You'll waste more time trying to fix this the hard way than re-doing your settings.
 
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