Hi,
My phone was replaced 3 months ago or so under AppleCare+ due to battery wear. I restored the new phone from the MacOS backup of my previous phone (both were the same model)
Now, I’ve been getting continual notifications that I’m out of storage space. I keep trying to find apps to remove. But I’ve noticed that my Photos app keeps growing. Started noticing at about 4gb and now it’s up to 11gb. I have iCloud Photos turned on and I also have the optimize iPhone storage toggled on. Photos/videos are uploading to iCloud Photos without any issues but nothing is offloaded. I then toggled iCloud Photos off then back on, reading that this can solve the issue but it hasn’t.
I was thinking I could do a full backup on MacOS, then reset the phone and restore from the backup. My hope was that the 11gb of photos would just stay in iCloud and not be restored back on the phone. But I’ve been trying for about 18 hours to backup my iPhone on my Mac but I keep getting errors saying that “Backup can’t be completed because iPhone has disconnected”. I turned on Airplane mode to try to stop background processes from screwing things up but nothing has helped.
So now, I can’t backup, I’m out of options for deleting apps, and I can’t get iCloud Photos to offload the photos/video. My phone is nearly unable to be used now.
Any ideas how to proceed? I just need the space back from those photos to get my iPhone usable again. Thanks in advance!
My phone was replaced 3 months ago or so under AppleCare+ due to battery wear. I restored the new phone from the MacOS backup of my previous phone (both were the same model)
Now, I’ve been getting continual notifications that I’m out of storage space. I keep trying to find apps to remove. But I’ve noticed that my Photos app keeps growing. Started noticing at about 4gb and now it’s up to 11gb. I have iCloud Photos turned on and I also have the optimize iPhone storage toggled on. Photos/videos are uploading to iCloud Photos without any issues but nothing is offloaded. I then toggled iCloud Photos off then back on, reading that this can solve the issue but it hasn’t.
I was thinking I could do a full backup on MacOS, then reset the phone and restore from the backup. My hope was that the 11gb of photos would just stay in iCloud and not be restored back on the phone. But I’ve been trying for about 18 hours to backup my iPhone on my Mac but I keep getting errors saying that “Backup can’t be completed because iPhone has disconnected”. I turned on Airplane mode to try to stop background processes from screwing things up but nothing has helped.
So now, I can’t backup, I’m out of options for deleting apps, and I can’t get iCloud Photos to offload the photos/video. My phone is nearly unable to be used now.
Any ideas how to proceed? I just need the space back from those photos to get my iPhone usable again. Thanks in advance!