Please help guys (should I return MBP for minor cosmetic flaw?)

[jeffery0103]

I recently purchase the new macbook pro retina 13 from apple store.
after 2 days of use. I notice that there is a minor cosmetic issue on the bottom cover(about 2 cm long). other than that its perfect.
Should i return it for replacement or i should ask them to replace the bottom cover instead?

 

[Macman45]

It's new
It should be perfect
Any cosmetic damage will reduce potential resale value

In short?


Take it back. If Apple are allowed to get away with floppy QC, then they will..return and replace.

 

[T'hain Esh Kelch]

You never look at the bottom and it will get scratched anyway,s o keep it.

 

[jeffery0103]

It's new
It should be perfect
Any cosmetic damage will reduce potential resale value

In short?


Take it back. If Apple are allowed to get away with floppy QC, then they will..return and replace.

Thanks for the reply

what i m saying is i m not sure if i should take the risk to get the new replacement due to my previous experience.
I just worry that the new one might have other problems(screen keyboard trackpad etc.

thats why i m considering to ask them to replace the bottom cover instead.
the only problem is there will be no serial no on the new cover(not sure if this is a problem)

 

[Macman45]

Thanks for the reply

what i m saying is i m not sure if i should take the risk to get the new replacement due to my previous experience.
I just worry that the new one might have other problems(screen keyboard trackpad etc.

thats why i m considering to ask them to replace the bottom cover instead.
the only problem is there will be no serial no on the new cover(not sure if this is a problem)

I doubt they'd just replace a cover...more likely you'll get a swap out...I guess it's just me, but I'm super fussy, and any scratch like that would have to be fixed.

 

[jeffery0103]

Anymore suggestions?
Still can't decide what to do
Thanks guys

 

[Cherrysftw]

I recently bought a rMBP (love it) and the first one had a major rattling issue. It would rattle following any form of motion. They just replaced it no questions asked.

Probably a good idea to replace while you have the option to do so.

 

[NewbieCanada]

Anymore suggestions?
Still can't decide what to do
Thanks guys

Take a picture so we can judge the flaw.

 

[jeffery0103]

take a picture so we can judge the flaw.

 

[Macman45]

View attachment 461347

Well, it's not huge, but I'd still take it back.

 

[maflynn]

If that's pretty much the worst problem with your MBP, I'd keep it. Its not like you'll see the bottom every day and for many people the bottom gets scuffed up anyways.

 

[jeffery0103]

Well, it's not huge, but I'd still take it back.

Will you get a replacement or ask them to replace the cover if they can do so?

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If that's pretty much the worst problem with your MBP, I'd keep it. Its not like you'll see the bottom every day and for many people the bottom gets scuffed up anyways.

If I decide to keep it. I gonna ask them to replace the cover for me.
Just worry if that will affect anything since all the replacement cover have no serial on it

 

[hallux]

How can you be sure that didn't happen after you unpacked the machine? If it's that barely noticeable slightly darker spot below the foot, I'm not sure I'd worry about it, after a couple weeks of use it will blend in with the other scuffs. Speaking of scuffs, have you tried using a slightly dampened soft cloth to buff it out?

 

[jeffery0103]

How can you be sure that didn't happen after you unpacked the machine? If it's that barely noticeable slightly darker spot below the foot, I'm not sure I'd worry about it, after a couple weeks of use it will blend in with the other scuffs. Speaking of scuffs, have you tried using a slightly dampened soft cloth to buff it out?

thanks for reply

Im sure coz its been sitting on the same table since i got it from day one lol.
And yeah i tried to use few kinds of soft cloth to clean it but no luck

i dun know what it is but its kinda noticeable.(hard to take a clear photo)

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How can you be sure that didn't happen after you unpacked the machine? If it's that barely noticeable slightly darker spot below the foot, I'm not sure I'd worry about it, after a couple weeks of use it will blend in with the other scuffs. Speaking of scuffs, have you tried using a slightly dampened soft cloth to buff it out?

btw Do you have any better way that can remove things like that?

I can same a lot of time if i can clean this up lol

 

[rohers]

If it's only cosmetic, I'd keep it.
It's the functional side that's important.

 

[DeltaMac]

If I decide to keep it. I gonna ask them to replace the cover for me.
Just worry if that will affect anything since all the replacement cover have no serial on it

Apple has your question about the serial number answered:

When replacing a bottom case, retain the customer’s bottom case until the repair is complete. Before installing the replacement bottom case, use a fine tip permanent marker to write the original serial number clearly and legibly in uppercase box letters directly onto the inside of the new bottom case.

 

[jeffery0103]

Apple has your question about the serial number answered:

Thx bro

 

[Anitramane]

It's supposed to look like that. It's their new design.

 

[carjakester]

i can't even see the scratch so it can't be that bad. id keep it.

 

[jeffery0103]

Thz a lot guys for the replies.
I decide to keep it.

 

[hallux]

Thz a lot guys for the replies.
I decide to keep it.

Not a bad idea. That mark is so faint, you have to know what you're looking for in order to see it and once you've used it for a while it'll just blend in. Not to mention, with the "lottery" people seem to be playing as far as getting a good screen, you're probably best off.

 

[Montymitch]

A mark like that on the bottom is not going to affect resale value at all. Glad you saved yourself the hassle of returning it and decided to keep it.

 

[MattMJB0188]

Glad I didn't have all you people trying to convince me to keep all the defective iPhone 4S's and 5's I got. I went through at least a dozen on both before i was satisfied. Didn't need an internet forum to tell me not too.

OP: You paid TOP dollar, YES top dollar for that MBP. Apple touts it as the best of the best. I'm assuming your money is hard earned, therefore you deserve the best quality, just like any other guy. I got a defective 13" rMBP and it went right back due to screen issues.

Apple needs to get the message that IT IS NOT ACCEPTABLE for products to be less than perfect in quality control. I hope many more people decide to return their defective Apple products so in the long run we all get better quality control.

And yes, I did go through about 12-15 iPhone 5's. This is redundant, but it was by far Apple's WORST iPhone.

 

[iChrist]

Thanks for the reply

what i m saying is i m not sure if i should take the risk to get the new replacement due to my previous experience.
I just worry that the new one might have other problems(screen keyboard trackpad etc.

thats why i m considering to ask them to replace the bottom cover instead.
the only problem is there will be no serial no on the new cover(not sure if this is a problem)

Maybe you should ask yourself why you bought a Mac in the first place??

There is a defect, yet the QC by Apple is so bad, you can't return the defective machine because you are scared the replacement will have even worse flaws.

Nice, Apple. Thanks.