Good afternoon!
I'm hoping to find some kind of help in relation to a MAJOR issue I just had with my phone. This may not be the correct forum for this, but I couldn't find any other issues that related to the one I'm having....
I tried to upgrade my phone and DID back it up before doing so. Once the upgrade happened, it asked me to set it up as a new device. Not thinking, I clicked 'OK' and it loaded for awhile, then my phone was done. I went to check and make sure everything was fine, and all of my apps, my photos, my contacts, texts were gone. I panicked and remembered that I had backed the phone up. I went to 'restore from backup' to try and get my stuff back on the phone, but in the drop down list there, my pervious backup was gone!!!
I went to 'devices' in the iTunes preferences and in the list of backups was the one I had just made, before upgrading! From here, I don't know where to go. I can't do anything with the backup listed under 'devices', besides one option to 'delete backup'....which I definitely don't want to do.
I'm confused as to why the backup is there, it exists, but doesn't appear in the drop down option when attempting to 'restore from backup'. This gives me hope, since it's there, somewhere on my Mac...
Can you please help? Is there a way to make this backup an option for me?
I'd really appreciate ANY help you could give!
Thank you everyone, in advance!!
I'm hoping to find some kind of help in relation to a MAJOR issue I just had with my phone. This may not be the correct forum for this, but I couldn't find any other issues that related to the one I'm having....
I tried to upgrade my phone and DID back it up before doing so. Once the upgrade happened, it asked me to set it up as a new device. Not thinking, I clicked 'OK' and it loaded for awhile, then my phone was done. I went to check and make sure everything was fine, and all of my apps, my photos, my contacts, texts were gone. I panicked and remembered that I had backed the phone up. I went to 'restore from backup' to try and get my stuff back on the phone, but in the drop down list there, my pervious backup was gone!!!
I went to 'devices' in the iTunes preferences and in the list of backups was the one I had just made, before upgrading! From here, I don't know where to go. I can't do anything with the backup listed under 'devices', besides one option to 'delete backup'....which I definitely don't want to do.
I'm confused as to why the backup is there, it exists, but doesn't appear in the drop down option when attempting to 'restore from backup'. This gives me hope, since it's there, somewhere on my Mac...
Can you please help? Is there a way to make this backup an option for me?
I'd really appreciate ANY help you could give!
Thank you everyone, in advance!!