Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

PM came in DOA

joecool85

joecool85

macrumors 65816
Original poster
Mar 9, 2005
1,355
4
Maine
This sucks. It won't even turn on. I called tech support and they are going to do a replacement. What a PITA. I guess that's what I get for purchasing a refurb...

If anyone is interested, it was a dual 2ghz PM, stock configuration for the rev b w/PCI-X and 8gb ram capable.
 
joecool85 said:
That's what I was thinking.
Click to expand...

Maybe it's not a quality thing. Maybe it's just Apple certifying that it's refurbished.

"Well, we don't make these new anymore, and it's still sitting around over here, so I'm willing to bet it's refurbished.
"Signed, Steve Jobs."
 
I box it up, Fedex sends me an email with a scan bar on it. I print it out and bring the box to fedex, as soon as it is scanned, a replacement is sent out from Apple w/overnight shipping.
 
Same thing happened to me. Of course, I had the added surprise of having another machine that I had previously ordered (and cancelled before it shipped) also arrive on my doorstep at the same time. So, I sent those two back and got my new (functional) PM in very quickly.
 
JasonL said:
Same thing happened to me. Of course, I had the added surprise of having another machine that I had previously ordered (and cancelled before it shipped) also arrive on my doorstep at the same time. So, I sent those two back and got my new (functional) PM in very quickly.
Click to expand...

:p I would have just disputed the charge for the one I had cancelled. "What the hell is this doing on my bill? I cancelled it, obviously..."

One of these days, I'm going to be lucky :-(
 
Well, I got it all boxed up and ready to go. I did keep the Apple stickers though :) I was going to keep the software (Tiger, iLife etc) but decided it would really be wrong to do so, plus the next one will come with it anyway and there is no reason to need two copies of everything.
 
joecool85 said:
I was going to keep the software (Tiger, iLife etc) but decided it would really be wrong to do so, plus the next one will come with it anyway and there is no reason to need two copies of everything.
Click to expand...

They'd probably know about the missing software since they do an inventory check when it comes back in. But I must disagree...there is ALWAYS a reason to have two copies of everything, in fact I can think of two right now ;)

http://www.ebay.com
http://www.craigslist.org
 
Yeah, well, I wouldn't feel right about it wether I could get away with it or not. So they went back into the box. Too bad though.
 
what did they offer as a replacement? an identical refurb? in the uk you can only get a refund from the failure of a refurb.
 
i had a friend who did that, they sent him an email requesting a return of software before they would ship out the replacement and did not pay for shipping though that is understandable from my point of view, they would definetely charge u full price for the software. best to be honest

joecool85 said:
Yeah, well, I wouldn't feel right about it wether I could get away with it or not. So they went back into the box. Too bad though.
Click to expand...
 
BAD FORM APPLE!

I am so sorry to hear of your trouble.

What a way to burst someone's bubble.


I know I recommended the right machine, but this kinda crap is pathetic.


I know they'll take care of you but dayam :(
 
mpopkin said:
i had a friend who did that, they sent him an email requesting a return of software before they would ship out the replacement and did not pay for shipping though that is understandable from my point of view, they would definetely charge u full price for the software. best to be honest
Click to expand...

It is best to be honest, however they are going to send out the machine far before they recieve my old one. They are sending it as soon as fedex scans the package here.

And yes, it will be an identical refurb. I made sure to ask that since I don't want the crappy new one with no PCI-X and only 4gb ram capable instead of 8. That's the whole reason I went with the $1649 refurb as opposed to the $1799 brand new 2ghz with edu discount. I like the old motherboard better.
 
FFTT said:
BAD FORM APPLE!

I am so sorry to hear of your trouble.

What a way to burst someone's bubble.


I know I recommended the right machine, but this kinda crap is pathetic.


I know they'll take care of you but dayam :(
Click to expand...


this happens, and at a lower % for apple products, at a friends school the dells had a 30% DOA rate.

it was probably damaged in shipping, it's common for the heatsink to crack the die in transit or a hard disk to break, or ram to come slightly out of it's socket so when you turn it on it frys.
 
Sorry to hear about that, man. It's good that Apple is taking care of it, though.

I bought my eMac refurbished from Apple in December '04 and it's been great. When I ordered it, I ordered a 1.25GHz, 256MB RAM, 80GB HD, but when I got it, it had 512MB RAM and a 160GB HD!! That was really cool.
 
Yeah, I don't know what my DOA one came with, all I know is it had 2 ram chips (which it has to because they are paired) and thats it. I'm hoping that
since I have to wait maybe I'll get a better vid card or more ram or something. Oh well, I know that regardless I will be happy. I've used dual 1.8s and thought those were fast, so a dual 2ghz should be just as good as soon as I up the ram. The ones I used had 1.5gb ram and mine is shipping with 512.
 
joecool85 said:
I've used dual 1.8s and thought those were fast, so a dual 2ghz should be just as good as soon as I up the ram. The ones I used had 1.5gb ram and mine is shipping with 512.
Click to expand...

I've never even used a G5! The only Dual Processor Mac I've used was a Dual 500MHz G4. That was pretty fast, though. I didn't get to use it for very long, but I could tell it was quick. It booted up REALLY fast.
 
Yeah, on campus we have new G5 iMacs, and in the New Media lab we have 7 Dual 1.8 Power Macs with Ram everywhere from 1gb to 2gb. They work great. They all have 23" Apple displays.
 
joecool85 said:
Yeah, on campus we have new G5 iMacs, and in the New Media lab we have 7 Dual 1.8 Power Macs with Ram everywhere from 1gb to 2gb. They work great. They all have 23" Apple displays.
Click to expand...

NICE! Our schools around here all use Windows PCs, as far as I know, which sucks.
 
Most of the schools around here (k-12) have eMacs and PCs. While the University has the higher end stuff. eMacs are only in the email lounge and a couple in the library along side some PCs. Then the labs get high end PCs and Power Macs and the computer clusters get iMacs. They just replaced the iMac G4s with the G5s though. Makes me wonder what happened to all those sweet G4s they had.
 
Hector said:
this happens, and at a lower % for apple products, at a friends school the dells had a 30% DOA rate.

it was probably damaged in shipping, it's common for the heatsink to crack the die in transit or a hard disk to break, or ram to come slightly out of it's socket so when you turn it on it frys.
Click to expand...


i've setup labs with new dells computer before, and there wasn't a 30% DOA rate.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back