Poor Customer Service by ACASIS

[yukari]

I bought ACASIS TBU401 enclosure and 21-in-1 TB4 Hub. The 21-in-1 TB4 hub failed within 3 months and I tried to reach out to ACASIS to have it replaced. They NEVER responded to my several emails asking for replacement. I sent in the video showing the hub was not working and made attempts to chat online, but no response whatsoever!

I can't believe they do not respond to their customers request - at all!!!

I would never buy another ACASIS product.

If you look at reviews on Amazon, you will see others complaining about really bad customer service from ACASIS.

 

[paulvdb1]

I thought I would add to this thread with my experience as well. I purchased a TBU405max in Nov and connected to my Mac Mini 4 in Dec (KC3000 4TB added). I had hoped to use the external SSD as my main home folder but got a few dropouts a day - power goes off for 1 second each time (also tried different PSU and different cables). So... I had to move my home folder back to the main drive. Now getting 10-20 dropouts a day so not usable. Tried emailing in Dec and Jan with no reply. Did connect with a guy on their FB page who said they'd look at my email straight away - nothing since. I've had to write-off this loss to experience, and now purchased an alternate enclosure (from Amazon this time - so I can return it if it fails).

DO NOT BUY ANYTHING DIRECTLY FROM ACASIS - YOU WILL GET NO SUPPORT

 

[BrianBaughn]

Acasis support were the ones that clued me into the fact that my M1 Mac Studio could only support two 40gbps devices at a time. They responded pretty quickly to my queries.

The email address to which I was sending correspondence was shop@acasis.com

 

[paulvdb1]

Thanks Brian - using the new M4 Mac Mini and only 1 40gbps device - plus TB to my monitor. Have also tried front USB ports (slower but still had dropouts). I think I've got a fault in the TBU that drops power so possibly a PCB issue or connector issue. Thanks also re your comment that the shop email works as the support email certainly doesn't

 

[Tony Baynes]

I purchased the ACASIS Mac Mini M4 Workstation 8-in-1 Dual SSD 40Gbps directly from the Acasis website. It arrived on 15 July and stopped working on 18 July. I reached out to support@acasis.com and shop@acasis.com on 18 July, and on Friday I sent my 6th E-Mail to them. To date, I've not received a reply. I have other Acasis products that I'm really happy with, but none of them stopped working so this is the first time I've had to contact them for support. I am really dissapointed, and I'm never going to purchase another Acasis product because of this. I would suggest that anyone reading this thinks long and hard before buying anything from them. You might be lucky, and never need support, but when you do, it seems that they don't reply to anything that involves a return. Brian Baughn, you got lucky, but you weren't trying to return a broken product.