Poor experience with OWC RAM and customer support

[primarycolors]

I ordered two sticks of memory from OWC to max out an old Mac: one full sized DIMM and one small SODIMM.
OWC instead sent two (used!) DIMM sticks. One is labeled with their part number for a SODIMM but the stick is clearly not a SO-DIMM.

Despite providing multiple photos, OWC support repeatedly insists they sent the right item and does not address the fact they are used. It seems they are not thoroughly reading my emails or sufficiently knowledgeable about memory.

I always believed OWC was a very reliable and knowledgeable source for Mac upgrades so I was pretty surprised by this.

Update: I called them by phone and they say they will look into it and get back to me.

 

[Bigwaff]

You will have to escalate via phone call. Some years ago I had a harder then necessary email support experience with OWC. Calling was the only way I could get resolution to my satisfaction. I've ordered from OWC many, many times over the years and this was the only difficult support experience I've encountered.

 

[Mactagonist]

Message this person:

https://forums.macrumors.com/members/owc_tal.1375442/

 

[xraydoc]

May just be tested and not used, but they definitely should be sending you what you ordered and responding appropriately to service requests.

 

[primarycolors]

May just be tested and not used, but they definitely should be sending you what you ordered and responding appropriately to service requests.

I considered that, but the label is worn and dirty. The sticks are different brands/designs as well. They really seem like salvaged parts to me.

 

[xraydoc]

I considered that, but the label is worn and dirty. The sticks are different brands/designs as well. They really seem like salvaged parts to me.

That's a bummer. Bought a lot from them back in the day. Haven't had the need in a long, long time.