I would like to have them both refurbished if apple will do it. and if so approx how much?---it beats looking for presently refurbed models and I know the history of these...thanks
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possible to get apple to refurb my 2013 and 2017 iMac?
- Thread starter lasloduncan
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The 2013 is obsolete, according to Apple, so no hardware support of any kind from Apple for that one.
The 2017 would depend on which model 2017 you have.
BUT, your question is not one that I have seen before.
(paraphrased: Does Apple ever provide a full "refurbish" as a service to the owner?)
What would you hope that Apple will do, that would be different than what you could do yourself? Such as testing to verify most of the hardware. (The built-in diagnostics will do this already)
I can suggest that you might clean up and re-apply CPU heatsink compound on both iMacs, which you can do yourself (or you can pay someone to do that for you.)
Finally, the best answer would be to call AppleCare about your specific questions, where you should find out if Apple can provide some type of a factory-level refurbish, or just a good cleanup, or maybe a good "clean-out" of all cooling lanes inside your iMac. The "refurbish" that Apple does is tied into reselling those various Macs that Apple get as returns, and they certainly want to re-sell those Macs, and those refurbished Macs also get full warranty, same as brand-new Apple hardware. Again, that's a service that I have not ever heard of Apple providing to a Mac owner, when that Mac owner is not Apple itself.
The 2017 would depend on which model 2017 you have.
BUT, your question is not one that I have seen before.
(paraphrased: Does Apple ever provide a full "refurbish" as a service to the owner?)
What would you hope that Apple will do, that would be different than what you could do yourself? Such as testing to verify most of the hardware. (The built-in diagnostics will do this already)
I can suggest that you might clean up and re-apply CPU heatsink compound on both iMacs, which you can do yourself (or you can pay someone to do that for you.)
Finally, the best answer would be to call AppleCare about your specific questions, where you should find out if Apple can provide some type of a factory-level refurbish, or just a good cleanup, or maybe a good "clean-out" of all cooling lanes inside your iMac. The "refurbish" that Apple does is tied into reselling those various Macs that Apple get as returns, and they certainly want to re-sell those Macs, and those refurbished Macs also get full warranty, same as brand-new Apple hardware. Again, that's a service that I have not ever heard of Apple providing to a Mac owner, when that Mac owner is not Apple itself.
Please define refurbish.
If you're asking will they upgrade either, the answer is no. A local, third-party shop will likely be pleased to do so for you.
If you're asking will they upgrade either, the answer is no. A local, third-party shop will likely be pleased to do so for you.
I'm pretty sure that the 2013 is vintage but maybe the 2017 isn't. But Apple doesn't really do anything like refurbing - they mostly fix stuff that's broken, needs a replacement (like a battery), or needs an adjustment.
I have a third-party place that works on Macs. I have a 2017 iMac Pro and I would have considered upgrading the RAM and storage if it wasn't losing support in two years.
I have a third-party place that works on Macs. I have a 2017 iMac Pro and I would have considered upgrading the RAM and storage if it wasn't losing support in two years.
There’s an official doc, so they are both minimum vintage
Obtaining service for your Apple product after an expired warranty - Apple Support
Learn about your options for getting service and parts for Apple devices that are past their warranty period.
Apple doesn't do "refurbishments" -- except for the items that apear on the "Certified/Refurbished" pages of their online site.
And you have to buy an "entire machine" -- they don't "fix yours".
2013 and 2017 Macs?
Might be time for something new ... at least in the case of the 2013 model.
And you have to buy an "entire machine" -- they don't "fix yours".
2013 and 2017 Macs?
Might be time for something new ... at least in the case of the 2013 model.
My iMac of late 2014 still works well. I will replace it only when it goes kaput. Do not like to drop from 27" to 24" screen. I fulfils my need perfectly.
I am disappointed with Apple not to consider older people with needs for larger screen, backlit keyboard for example.
I am disappointed with Apple not to consider older people with needs for larger screen, backlit keyboard for example.